Consumer Centric Internship - CCI - Program - Remote

UnitedHealth Group
 Dallas, TX

Internships at UnitedHealth Group. If you want an intern experience that will dramatically shape your career, consider a company that’s dramatically shaping our entire health care system. UnitedHealth Group internship opportunities will provide a hands-on view of a rapidly evolving, incredibly challenging marketplace of ideas, products, and services. You have a lot to learn. We have a lot to do. It’s the perfect storm. And even better? Join us and you may end up staying for a career doing your life’s best work.(sm)

An internship as a Consumer Centric Intern means you’ll play a key role working on projects that impact the consumer experience and improving the customer journey. The internship program will provide you with some of the best training and tools in the world to support you and help serve our members. In addition to working as an analyst on a consumer project in UnitedHealthcare or Optum, you will participate in activities to help you better understand the consumer experience (auditing member calls, consumer persona activities, etc..).

We offer a growth-based culture with extraordinary opportunities and succeed by staying true to our mission to make health care work effectively and efficiently for our members.

**This is a full-time internship position and will be available starting June 2023**

•*Internship Locations: Telecommute**

•*UnitedHealth Group is not able to offer visa sponsorship now or in the future for this position**

Program features:

  • Gain company and industry knowledge
  • Build a healthcare consumer mindset
  • Enhance communication and presentation skills
  • Learn and understand different work styles
  • Learn and live our corporate culture and values
  • Participate in the Early Careers summer experience, which includes career and professional development enrichment opportunities

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Participate in a 10-week internship program that builds a solid understanding of the healthcare industry and the consumer journey
  • Enhance the consumer experience by working as an analyst on consumer-centric projects within the business, including activities such as
  • Analysis of consumer processes
  • Audits of inbound calls
  • Voice of Customer work
  • Gathering and documenting findings
  • Understand consumer priorities and performance metrics
  • Understand operational problems using defined processes, expertise and judgment; implement strategies to improve operational performance
  • Participate in the Early Careers Summer Experience to include networking opportunities, basic technical skills training, speaker series, and additional enrichment activities throughout the summer program

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Currently pursuing a bachelor’s degree from an accredited college/university during the duration of the internship. Internships are not intended for graduating seniors
  • Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization (F-1 students with practical training and candidates requiring H-1Bs, TNs, etc. will not be considered)
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Experience with Microsoft Word, Excel, PowerPoint, and SharePoint
  • Rising Senior status during the summer of 2023

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The hourly range for Colorado residents is $16.00 to $17.07. The hourly range for Connecticut / Nevada residents is $16.00 to $19.18. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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