Collections Specialist

Advantage Resourcing Dallas, TX

Job Title:

Collections Specialist - DFW Airport, TX

Job Description:

Collections Specialist
(6 to 12 Months + Possible Conversion PERM)
Dallas, TX
2200 W. Airfield Drive, DFW Airport, TX 75261

Summary:

Digital Retention is a new team and process for the collections department for our Client. The goal is to target their delinquent digital advertisers in attempt to mitigate suspension and ultimately cancellation. They want to retain their digital clients by reselling the value of their digital products or resolving any issues while collecting the delinquency.

Role:
A Digital Retention Specialists will be assigned Salesforce cases for our client's digital clients (exception of Platinum Campaign Manager accounts*) once they qualify for pre-suspend status based on the client's policy. Our Client has 3 different types of accounts depending on their credit worthiness (Invoice Billed, Credit Card Billed or Monthly Advance Payment). The Specialists will be required to evaluate data as they maneuver through a set process and will have to know when to be versatile and deviate from the process to accommodate the client needs. This position requires flexibility and someone that is multifaceted. Requires extensive collaboration and follow up with multiple cross-functional groups.

Qualifications:

• 2+ years of Collections experience with a successful track record of Client and/or Account Recovery

• 2+ years of Customer Service experience

• Large portfolio maintenance experience

• Able evaluate data from multiple sources

• Flexible/Versatile

• Excellent Attendance Record

• Decision Maker

• Analytical

• Negotiate payment plan/payment arrangements

• Responsible for large inventory

• Fast-paced



Additional Details:

Job ID:
331579

Dept ID:
10630

Location:
DFW Airport, TX
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:7/12/2018

Domain:arna

Contact: [Click Here to Email Your Resumé]


 

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