Chief Operations Officer, Emergency Medicine
Sound - Main
 Dallas, TX

Requisition Number: CHIEF03083

This is a remote opportunity, with the ability to be located across the country. Will need easy access to flight travel for the role.

About the Team:

Sound Physicians is a physician-founded and led organization providing services across the acute episode of care – through emergency medicine, critical care, hospital medicine, population health, telemedicine and physician advisory services. Our clinicians and business colleagues are committed to improving outcomes for patients and hospitals through a proven performance management model. We strive to be the practice of choice for providers and the partner of choice for hospitals across the country.

Sound Physicians Emergency Medicine has over 45 Emergency Medicine Programs nationwide and over 500 Emergency Medicine colleagues. This team brings leadership, organization, technology, and process to confront the pain points that every emergency department must contend with today:

  • Implement clinical and operational best practices
  • Manage patients who make frequent ED visits
  • Provide a positive patient experience
  • Enhance workflow collaboration between emergency medicine and inpatient clinicians

About the Role:

The Chief Operations Officer, Emergency Medicine (EMCOO) partners with the Emergency Medicine senior leaders to provide leadership to Sound's Emergency Medicine Service Line, focusing on engagement, growth, operational and financial success. The EMCOO is responsible for evolving the service line infrastructure, value proposition, and integration of other Sound programs.

The EMCOO is responsible for creating infrastructure and support to deliver exceptional patient care and financial performance strategically aligned with our partners. This role is accountable for advancing Sound's strategic initiatives by removing barriers and collaboration with internal and external stakeholders. To do this, you will partner with the Emergency Medicine Chief Medical Officer (EMCMO), Emergency Medicine Chief Executive Officer (EMCEO), and Group President, Operations to build a culture that reflects Sound Physicians' values of quality service, teamwork, innovation, and integrity. Leading with an ownership mentality, you will drive growth by revealing Sound's differentiated value to existing and prospective partners

Key Accountabilities:

  1. In partnership with the EMCEO, set the vision and strategy for Emergency Medicine.
  2. Profit and Loss responsibility for the Service Line.
  3. Business development, program implementation, and continuous improvement thereof.
  4. Lead the Emergency Medicine operations team and initiatives.
  5. Development of the “brand“ and standard operating processes for Emergency Medicine Service Line.

The EMCOO owns the financial and operational performance of the EM Service Line and collaborates across each region's portfolio of programs.

In this role, you will:

Drive Results

  • Primary responsibility for driving operational performance necessary to meet and exceed financial targets
  • Creating and adhering to the Sound Way of Managing (SWOM) processes and makes necessary adjustments to address variability with key performance indicators proactively
  • Facilitates forward-looking management processes designed to identify and address variance before they occur

Lead Organizational Change

  • Develops overarching service line vision and strategy in conjunction with EMCMO, EMCEO and Group President, Operations
  • Lead development, communication, and implementation of high impact organizational change initiatives
  • Identifies barriers that inhibit change initiatives and executes actions to remove these barriers
  • Executes service line Communication Plans to ensure effective dissemination of information
  • Partners with Central Services and Regional leaders to advance transformational process and systems improvements

Drive Culture

  • Facilitate and lead activities that promote Sound's Mission, Vision, and Values
  • Facilitate alignment and resolve the potential conflict between Sound stakeholders to include Clinical, Central Services, and Operations
  • Develops and facilitates infrastructure to support team development through appropriate training, role clarity, succession planning, and leadership development

Lead Expansion & Growth

  • In conjunction with EMCEO, Group President, Operations, and Business Development partners, promotes Business Development planning and value proposition execution across the service line
  • Ensures alignment and collaboration with all Sound regional leaders to expand and clinically integrate our services.
  • Partners with Sound regional leaders and Enterprise leaders to integrate services for maximum value to our partners and team members
  • Develops a strong network of relationships in our markets to create awareness of Sound's value proposition
  • Develops strategies to increase Sound's penetration and economic success with payor relationships

Create Strong Partnerships

  • In conjunction with EMCEO and Group President, Operations promotes Health System partnerships and facilitates ongoing value delivery and communication
  • Creates alignment between Sound's strategic imperatives (i.e., BPCI) and health system partner goals
  • Supports clinical leaders to drive clinical performance through SWOM infrastructure

A successful candidate will have a demonstrated track record of a combination of these competencies, personal attributes, knowledge, and experience:


  • Build Effective Teams and Self: The ability to build a strong team identity by applying diverse skills and perspectives to achieve common goals
  • Business Acumen: The ability to know and apply knowledge of the business, industry, and market to advance Sound's vision, mission, and goals
  • Change Capable: The ability to inspire others to navigate and progress through change by providing vision, the why, and creating an environment open to feedback
  • Communication: The ability to speak, write, and listen clearly, consistently, and succinctly
  • Critical Thinking: The ability to be proactive; anticipate needs; ability make good decisions with incomplete, ambiguous information
  • Entrepreneurial Spirit: The mindset, attitude, and approach to thinking that actively seeks out improvements, embraces critical questioning, innovation, service, and continuous improvement
  • Executive Presence: The ability to inspire confidence in others to be a leader they want to follow; inspiring confidence in others by setting a personal example of optimism, poise, and expertise
  • Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships among hospital partners, dyad/triad partners, and Sound team members at all levels (C-Suite, Sound, and Team) in a variety of settings
  • Strategic Mindset: The ability to develop, execute, and rally your team around data-driven long-range plans

Personal Attributes:

  • Emotional Quotient: The ability to identify and manage one's own emotions, as well as the emotions of others, using this information to guide one's thinking and actions
  • Learning Agility (Curiosity): Seeks out diverse experiences and apply lessons learned to new challenges
  • Self-Starter/Takes Initiative: Independently assesses situations, addresses conflicts, and leads action without hesitation
  • Passion: Commitment to achieving high levels of performance continually. Demonstrated personal resilience and enthusiasm for a job well done


  • Minimum: Bachelor's Degree in a relevant field is required. An advanced degree in business administration or healthcare administration is preferred
  • Advanced knowledge of Emergency Medicine Operations
  • Strong business and market development capabilities will be critical.
  • Familiarity with healthcare informatics, including quality measures.
  • Excellent analytical and organizational skills
  • Knowledge of relevant state and federal healthcare


  • 12 or more years working in healthcare operational management, significantly focused on leading multi-site emergency medicine services
  • Experience building, managing, and leading a team of regional operating executives is essential
  • Experience leading and influencing in a heavily matrixed environment, across lanes and teams

Other Details:

  • Indoor office environment
  • Travel: Frequent ( >25 trips per year)
  • Sitting at a desk for up to eight hours (w/breaks)
  • Working on computer for up to eight hours (w/breaks)