Customer Service Rep

Customer Serrvice Representative
  • Providing logistics services since 1951
  • More than 120 value-added distribution centers
  • 36M+ square feet of flexible warehouse space
  • Global network including North America, Europe, Australia and Asia
  • Over 10,000 employees and growing
Leading the Supply Chain Industry.
One of the largest 3PL companies in the world, providing integrated global supply chain management solutions including transportation, warehousing, customs brokerage, freight forwarding, and import and export consulting services.
Job Description:
Primary Duties:
  • Interacts with customers by phone, email, or in person and receives orders or changes in service
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
  • Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
  • Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
  • Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
  • Assures proper invoicing of accounts by verifying computer generated invoices
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
  • Reports customer feedback to management, including any signs of customer dissatisfaction
  • Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
  • Performs paperwork associated with orders including the maintenance of customer files
  • Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office
  • Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
  • Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
  • Works with management regarding product routing for customers
  • Other duties as required and assigned
Call Ellie or Linda:
815-455-1649
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Must have advanced excel skills
Previous experience in logistics is required