Telephony Engineer

Jacobs Engineering Crystal City, TX
Jacobs provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions.

Primary Functions are in support of the Joint Strike Fighter program (JSF):

* Telephony services, including VoIP services

* Cisco Unified Communications

* Cisco VoIP phone station sets

* VMWare familiarity

* Perform Moves/Adds/Changes

* Cisco 3800 routers and Cisco voice gateway configurations

* Exchange Unified Messaging setup and maintenance

* Licensing management and hosting

* Cisco Unity voice mail setup and maintenance

* Document and maintain the existing Cisco Voice over Internet Protocol (VoIP) solutions

* ADTRAN 5000 series access node

* Strong familiarity with ISDN PRI, POTS

* Provide and service teleconferencing services as needed

* Familiarity with UDP/IP VoIP related services and protocols (SIP, H.323)

* Support COOP telephony services according to the COOP plan

* Issue, manage, and service the use of mobile computing devices. Evaluate and accept approved requests

Required Skills/Experience:

* Demonstrated hands-on experience in VoIP Telephony transformation in a large scale production environment

* Minimum of ten (10) years industry experience in large scale IP Telephony architecture, design and implementation encompassing all facets of IP Telephony

* Knowledge of Automatic Call Distribution (ACD) and call routing as pertains to Service Desk support

A CCNA or CCNP is desired.

This position requires a Bachelors degree with 10 years of related experience or 14 total years of related experience. An IAT Level II certification is required. A grace period of 60 days from hire may be granted if the selected candidate holds a current IAT Level I certification. The minimum of an active interim Secret or Secret level DoD security clearance is required.

Jacobs ISG is proud to be an EEO/AA Employer.

Essential Functions

Work Environment:

Inside office environment. Requires ability to interact professionally with co-workers and all levels of management (100%).

Physical Requirements:

Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required. Must be able to lift and carry 15 lbs.

Equipment and Machines:

Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.


Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice.

Other Essential Functions:

Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be a U.S. citizen. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.

An IAT Level II certification is required and must be obtained within 60 days of hire. The minimum of an active interim Secret or Secret level DoD security clearance is required.