Test Req - Do Not Apply

Asurion Corporation Crestview, FL
A Service Advisor is responsible for monitoring the repair experience for our customers by performing research and making processing decisions on a variety of open repair events. Asurion utilizes a diverse network of independent service providers to repair products for our customers.The Service Advisor will need to be able to work through a variety of issues with these service providers to ensure a high level of customer satisfaction.This role will involve a high degree of negotiating with service providers regarding authorizations, part ordering and procurement, as well as other compliance over-site tasks.Eligible candidates must be able to determine a course of action to be taken based on a combination of financial, customer satisfaction, and compliance guidelines.

* To succeed, you must be able to navigate multiple software programs, windows applications, and use web-based search engines.

* You need active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.

* You must be self-motivated and have the ability to stay on task and take initiative.

* You must be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.

* You will be part of a larger team and must be engaged in various team meetings and individual coaching sessions.

* You will need the ability to learn and demonstrate problem resolution techniques to promote and enhance Customer experience and program loyalty.

* You'll also need to use appropriate grammar and tone to provide information to customers and service providers.

* You will be expected to resolve service delays that have exceeded standard time frames.

* Resolve customer escalations and complaints.

* Locate and order parts on behalf of the Service Centers.

* Evaluate product replacement options.

* Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner.

Other requirements:

* High school diploma or GED

* Strong verbal and written communication skills

* Flexible to work all shifts as required (evenings, weekends, and holidays)

* Able to attend each class of the 3-week training period

* Pass a pre-employment background check and drug screen

* 1 years of customer service experience