Contact Representative (Customer Service Representative) (ICTAP/CTAP ONLY)

US Government Other Agencies and Independent Organizations Covington, LA
* Duties

Help Duties Summary

Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public.

Learn more about this agency

Responsibilities

As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.

The positions located in the SSA Field Office in St. Tammany Parish, Covington, LA

NOTE: This position is being on a full-time, temporary not-to-exceed one year basis. This position may be extended one year, but will not be made permanent.

Travel Required

Not required

Supervisory status

No

Promotion Potential

5

* Job family (Series)

0962 Contact Representative

Similar jobs

* Customer Service Representatives

* Representatives, Customer Service

* Requirements

Help Requirements Conditions of Employment

* Proof of ICTAP eligibility required

* U.S. Citizenship required

* Selective Service Registration, if applicable (www.sss.gov)

* Background and/or security investigation required

* Job offers are contingent on background / security investigation results

* All qualification requirements must be met by the closing date of the announcement

Qualifications

All qualification requirements must be met by the closing date of the announcement. If you are using experience to qualify, you must have:

GS-5: 52 weeks of full-time specialized experience equivalent to the GS-4 level in the Federal Service performing the following tasks: (1) Applying laws, regulations policies or procedures to provide assistance preparing forms or documents; (2) Answering questions from members of the public or their representatives to obtain or provide information; (3) Using a computer to reconcile discrepancies or entering data; and (4) responding to written inquiries and drafting a variety of other written products.

Education

SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.

GS-5: Successful completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor's degree, etc.).

COMBINING EDUCATION AND EXPERIENCE:

Experience and education as described above may be combined to meet the minimum qualification requirements.

GS-5: Education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements.

Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.