Manager, Project Management - Employer
 Cottonwood Heights, UT

The Manager, Implementation will be accountable for leading a cross functional team of consultants, project managers and test resources responsible for the successful delivery of customer implementation projects. This person will also serve as the point of escalation for this team and across the organization for matters related to implementation. The ability to advise direct reports, internal/external project teams, as well as clients on the strategy and development milestones surrounding implementations will be critical to ongoing success in this role. The Manager will drive internal initiatives aimed at improving the delivery of our products, as well as assist in the identification of opportunities to drive best practice solutions across the entire delivery team. In addition to standard people management and resourcing duties such as capacity planning, work forecasting and associate development, the Manager has responsibilities to accelerate the effectiveness of the team for clients and internal stakeholders. Success in this position will require the ability to manage competing priorities and drive collaboration between departments. A successful Manager will also foster associate growth and develop talent with the goal of providing timely and high-quality solutions to a fast growing base of carrier customers. This is a full-time position that requires excellent written and verbal communication skills in addition to exceptional organization and time management skills. A successful candidate for this position must possess the ability to communicate technical concepts effectively, lead team of associates, establish buy-in across the organization and must have experience with complex projects.


  • Schedule and prioritize incoming work, ensure on-time delivery based on customer expectations, implementation schedules, and capacity forecasting.
  • Ensure customer success managers and implementation delivery managers are kept up to date on the status of key deliverables, risks, and possible delivery schedule changes
  • Create work forecasts and feed information into capacity planning
  • Identify additional resourcing needs and work with recruiting to recruit and on-board qualified team members
  • Provide leadership across a team of 10-12 associates including career management & coaching, skills development, and communication of company and department strategies
  • Develop team members and expand the talent of the team by working with associates to create development plans to expand their product and technical knowledge and consulting skills
  • Manage escalations from customers and internal groups to ensure timely and quality resolutions to their issues and concerns
  • Identify and drive improvement opportunities to increase team efficiency and quality
  • Track on-going delivery and quality metrics
  • Partner with internal groups including customer support, delivery management, operations, data services, and engineering to resolve issues and improve processes and technology solutions
  • Occasional travel required

Required Experience:

  • Bachelor's degree is required
  • 5

    • years of experience in consulting, software development, and/or software implementation environment

  • Previous management experience preferred
  • Prefer background in business application consulting with client-facing experience
  • Excellent written and verbal communication skills
  • Knowledge of benefit plans / structures is a plus
  • Experience with implementing detailed requirements documentation for software configuration is required
  • Ability to handle multiple projects and tasks simultaneously
  • Exemplary organization and time management skills
  • Candidates must be self-motivated, and be willing to work in a fast-paced, high-pressure, changing business environment