Program Manager

The Client Delivery Services Project Manager will have overall responsibility for driving key, multi-million dollar projects to successful completion, as defined by the KPls (Key Performance Indicators) for each client engagement. Client profile comprises a diverse set of large banks, telecommunications companies, energy service providers, etc.

The ideal candidate exhibits a proven track-record of consistently exceeding client expectations and possesses strong leadership and communication traits, and the ability to influence outcomes in spite of not having a direct reporting relationship with project stakeholders (internal and client). The position also demands a high-level of attention to detail, systematic planning and the ability to execute to the plan. In summary, a successful candidate for this position will need to demonstrate repeated success at navigating the strategic and operational aspects of a client project. To provide effective project management and consultation to clients, the Client Services Project Manager will also need to develop competencies in a variety of Decision Analytics suite of products.

Key Responsibilities:

* Manage multi-million dollar projects to successful completion -deliver on-time, and on-budget with excellent quality

* Develop project charters that concisely define project scope, objectives, major stakeholders, constraints, assumptions and risks.

* Specify, obtain, allocate and administer internal and external resources to meet project requirements.

* Work closely with delivery teams to understand requirements, perform project planning, manage the ongoing implementation, and facilitate lessons learned.

* Estimate project costs, prepare budget recommendations, and monitor and reports project performance.

* Perform project management duties including the creation of status reports, work plans and presentations to client leadership.

* Keep pace with the management information reporting needs of extended stakeholder groups within client and Experian business units.

* Proactively manage changes in project scope.

* Develop and maintain detailed project risk management plans. Drives project risk identification, quantification, response development and control.

* Facilitate timely decisions, resolves and/or escalates issues in a timely manner to maintain project schedules and budgets.

* Develop and initiate policies and procedures to improve business practices within the organization.

* Bachelor's degree (preferably with an emphasis on Software Development or Business Administration) Skills Required

* Advanced knowledge of project management methodology (Agile and Waterfall)

* Adept in the use of standard project management tools including MS Project, Excel and Visio

* Strong communication (written and oral) and interpersonal skills

* High attention to detail and results oriented

* Must be self-motivated with a high level of initiative

* Advanced problem solving and analytical skills

* Must be able to effectively collaborate with cross-functional teams and advance the common goal of delivering a successful project

* Excellent time management, organizational, and prioritization skills and ability to balance multiple, at times conflicting, priorities

* Effective conflict resolution, negotiation, and Influencing skills

* Business acumen combined with technical background

Skills Preferred but Not Required

* Financial services industry experience a plus

* PMI /Six-sigma/lean/Scrum Master certification is a plus Min yrs. of relevant experience

* 10 years project management experience in a client facing role