Customer Service Coworker (12-20 hours per week)

IKEA North America Services, LLC Costa Mesa, CA
Your tasks will include:

* Builds loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience.

* Acts as the Customer Ambassador and resolves problems independently to meet the customers' needs and expectations.

* Recognizes and responds when a customer needs assistance and offers help loading the vehicle or moving goods outside to the loading zone.

* Provides friendly, safe, and efficient car loading service, or unloading to bring returns back into the store, while maintaining a clean loading zone by removing strapping, excess carts, and cardboard.

* Creates a positive customer experience by ensuring order accuracy.

* Offers and sells services depending on the situation to the customer during the Handover and Loading Process.

YOUR PROFILE Your knowledge, skills and experience include:

* High School Diploma, GED or Equivalent

* Previous retail selling experience preferred.

* Problems solving skills.

* Strong understanding of what excellent customer service looks like.

* Passion for home furnishings.

* Ability to handle customer inquiries.

* Good attention to detail.

* Ability to priortize and organize your work and the work of others in order to make the most efficient use of time available.

* Experience of actively selling through understanding customers and their needs.

* Computer literate and interested in new applications and tools.

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us. Additional Information : Hours Level 1 (12-20 hours per week)

24 hours of availability during function operating hours

Must be available nights, weekends, and holidays Job ID 318988BR Removal Date 05/28/2018

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