Housekeeping Manager - (BO11397)

OLS Hotels & Resorts Corte Madera, CA
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.1. Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate. (30%)2. Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. (40%)3. Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services. (10%)4. Respond to guest requests, concerns and problems to ensure guest satisfaction. (10%)5. Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction. (7%)6. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction. (3%)7. Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. (3%)

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