Service Director- BMW of Corpus Christi

Principle Auto Corpus Christi, TX
Principle Auto

Service Director

Who We Are

Principle Auto was founded on the desire to change the auto industry. Our purpose is to be a trusted, caring friend helping people move through life in a sustainable way. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey.

Our Values Are Our G-U-I-D-E

* Great People- We are dedicated to our customers, to our work, and to each other.

* Unparalleled Service- We are proactive in our work. We aim to prevent fires instead of having to put them out. We strive to have a servant's heart, and to be selfless in our conduct.

* Integrity- We are accountable to each other to do what is right. We keep our commitments.

* Defining Excellence- We make our colleagues better. We set each other up for success. We prioritize our work and deliverables in order to meet high yet reasonable expectations

* Enthusiasm- We aim to have fun every day. If it's not fun, we find a way to make it so. We are open to new ideas and ways of thinking.

BMW of Corpus Christi is seeking a dynamic, creative and engaging Service Director to lead our team. The ideal Service Director Role candidate must be motivated, a quick thinker and have the ability to complete tasks in a timely manner. The Service Director must have a keen attention to detail, the ability to prioritize workload and manage the service team including advisors and technicians. The Service Director must demonstrate excellent interpersonal and communication skills.

Who Your Customers Are and How This Role Delivers Value to Them

Your external customers are our clients, prospects and business community members. Your internal customers will be Principle Auto associates, our vendors and contractors. You'll provide value by treating all customers with the highest sense of integrity, honesty and respect. You will work directly with the following team members to ensure their success:

* Principle Auto COO: Our Chief Operating Officer is a dynamic and team centric leader. He is charged with overseeing the overall operations of our dealerships and leads by example. The Service Director will be responsible for delivering on goals and projections agreed to for the service department.

* BMW Corpus Christi General Manager: Our General Manager has a strong attention to detail. The Service Director will report directly to the General Manager to create, implement and report on department goals, initiatives and growth.


* Responsible for the departmental growth of sales and profit as well as preparing an annual operating budget for the service department.

* Forecast goals and objectives for the department and strive to meet them.

* Hire, train, motivate, counsel and monitor the performance of all service department staff.

* Oversee all service personnel and maintain professional standards.

* Innovate and update operating policies and procedures to ensure smooth and efficient operations.

* Utilize administrative skills for proper invoice coding and reconciliation.

* Work closely with other departmental managers to promote successful and efficient operations.

* Maintain manufacturer's standards and strive to exceed.


* Minimum of five years of Service Manager Experience at a multi-million dollar dealership

* BA or BS degree preferred

* ADP experience

* BMW experience a plus

* Must have strong leadership and organizational skills

* Strong communication skills to work with customers, employees and vendors

* Ability to pass pre-employment background check and drug screening

* Valid Driver's License and Clean Driving Record

About Our People:

We recruit and hire the top talent in the industry. We invest in our people through dozens of training programs offered internally and externally. Principle Auto understands the importance of taking care of its associates and maintaining the unique culture that fosters exceptional care for our guests.

Physical and Mental Demands:

Works indoors and outdoors and can be exposed to environments of inclement weather, heat, and cold. Position requires the ability to walk and stand for long periods. It may be necessary to work overtime (in excess of 40 hours per week) in order to complete assigned tasks or accomplish Company goals. Requires full range of body motion including walking, climbing, lifting and reaching on a regular basis. Requires corrected vision and finger dexterity in order to manipulate various computer and office equipment. Hearing to a normal range is also a requirement in order to maintain open communication via phone and in person.

Principle Auto maintains a strong policy of equal opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE