Friendly's Ice Cream, LLC. Coram, NY


To provide a memorable dining experience for every guest through personalized service that will bring them back.


* Smile and welcome every guest to Friendly's, acknowledge new and returning guests differently.

* When drink orders are received at greeting, arrive with them on a tray.

* Always recommend an appetizer outside of breakfast.

* Enter orders into POS immediately.

* Always recommend upgrades sincerely, i.e. 'Would you like to upgrade to loaded waffle fries or a 3 scoop sundae?'

* Follow all BYOB (Build your own burger) steps completely, especially reading the order back to the guest, using the guest's name upon delivery and at check back.

* Always recommend dessert by pointing out specific products, use the menu as a visual aid.

* Make each guest feel important and special, especially kids!

* Look for ways to go above and beyond for your guests and coworkers.

* Own the entire dining experience.

* Be the final quality control checkpoint, be proud of everything.

* Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.

* Offer a sincere, personal welcome to every guest entering the restaurant.

* Smile and make eye contact.

* Anticipate the guest's needs and react before they need to ask.

* Create an emotional attachment to our restaurant by helping our guests create great memories.


* Must read, write, and communicate in English as it relates to the job and to the safety regulations.

* Must be able to perform all job functions safely.

* Must participate in company orientation and training.

* Must be able to follow instructions.

* Must be able to work the scheduled / assigned times and required overtime for the position.

* Must be able to use, or learn to use, the equipment and tools used to perform the job.


* High School Diploma / GED preferred.

* Food Service background / experience preferred.

* Must have excellent people skills.

* Must have basic math skills.

* Must meet the company performance standards for the job.

* Must be able to stand and walk for extended period of time.

* Must know safety information regarding all materials used within the scope of the work

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