Pest Control Technician - Sentricon

Position Summary: Provide uncompromised service to Arrow's residential and commercial Sentricon customers through proper installation, inspection, monitoring, and maintenance of Sentricon termite bait station systems.

Essential Functions:

* Comply with company and label safety procedures

* Comply with product label, state and federal regulations, and company policies, procedures, and guidelines

* Keep scheduled appointments with customers

* Service and inspect customer Sentricon termite bait stations following company procedures as required by manufacturer's label

* Find installed stations with locator device

* Use handheld technology to record and document services

* Inspect and record bait station condition and active or previous termite activity

* Repair or replace damaged or missing components

* Document service findings and provide report to the customer

* Complete accurate and legible records in compliance with state and company standards

* Explain to customer the service procedures and answer questions

* Make recommendations to customers about other pest related problems that are noted during the inspection and service

* Provide marketing collateral to customer

* Collect service payments from customers

* Respond to service call backs as required by the customer

* Report issues to manager as per company policy

* Synchronize handheld scanner as required

* Install Sentricon technology per company and manufacturer standards

* Operate company vehicle in compliance with Vehicle Responsibility Agreement

* Wash and clean vehicle and ensure proper maintenance and repairs

* Maintain timesheets within company policy

* Attend and complete training and meetings as required

* Maintain equipment and tools in good working order

* Perform other duties as required by management

Knowledge, Skills, and Abilities:

* Customer Service - Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services.

* Compliance & Safety - Knowledge of relevant equipment, regulation, procedures, and documentation to ensure effective, compliant, and safe treatment and services.

* English Language - Ability to write, speak, and communicate in English and ability to read and understand technical product labels.

* Monitoring - Ability to locate, assess, and evaluate current or previous pest activity in Sentricon stations as well as the exterior of a structure and ability to inspect stations for damages and proper installation.

* Math - Ability to measure distances and perform basic math and ability to draw, mark, and analyze diagrams legibly.

Minimum Qualifications:

* Compliance with Drug-free Workplace Policy

* Able to pass a pre-employment background check upon offer of employment

* Ability to pass and maintain any state regulatory agency required licensing/certification exams

* Able to pass internal technical exams

* Possess current Driver License in the state where you work, ability to operate a motor vehicle and maintain a driving record consistent with company standards

* High school diploma or equivalent

* Present a professional appearance including wearing an approved Arrow uniform

* Able to work a 40-hour (minimum) work week

* Willing to work evenings and weekends as needed

Physical Demands:

* The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.

* Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching and standing for long periods

* Daily physical labor

* Lifting up to 50lbs

* Operation of hand and power equipment including power and/or hand auger

* Driving of automatic vehicle

* Environmental Factors:

* Work mostly outdoors, in various weather conditions

* Work on uneven, slippery, or steep ground

* May withstand extreme conditions such as heat in an attic in Summer or chill of crawlspace in Winter

* Exposure to vegetation, dust, dirt, insects and animal remains

* Some work in cramped spaces

We are an Equal Opportunity and a Drug-Free Workplace

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).