Service Team Leader

Wegmans Food Markets, Inc. Concordville, PA
The job of the Service Team Leader is to supervise and develop a team of Front End employees; and be entrusted with managing the entire store during early morning, late evening and nighttime hours as well as weekend operations.

People (Who We Are)

* Manage performance and develop employees; provide resources, training, feedback, and development opportunities

* Interview, select and hire the best caring, diverse, knowledgeable people

* Lead by example and create a fair, empowering, and safe work environment; maintain & encourage two-way communication

* Preserve our culture, lead with our values, and ensure Wegmans remains a great place to work

Customer (What We Believe)

* Proactively provide incredible service to customer and employee requests; identify service needs; assist all Front End departments with concerns or complaints, use best judgment to satisfy customers

* Monitor lines to minimize wait time, ensure efficient and timely check out; utilize resources to meet customer and business needs

Product (What We Do)

* Educate and ensure employees properly handle products and equipment; ensure food & human safety guidelines are followed

* Seek knowledge and assistance of Department, Area, and Store Management for continued development; help to problem solve operational challenges; relay concerns and consult with managers

Results (What We Measure)

* Manage total store operations during early morning, late evening, nighttime, and weekend hours and in the absence of store or department managers

* Responsible for a team of cashiers, Helping Hands, Maintenance, Service Desk, Accounting, and/or W-kids employees; coordinate activities, prioritize tasks and ensure operations run efficiently

* Assist with development, implementation and create excitement of company initiatives, programs, store, and community events

Work Environment

* Work includes walking, standing for long periods, repetitive hand and arm movements, occasional heavy lifting, bending, climbing and reaching, along with continuous interaction with customers and co-workers. Work involves exposure to various work environments, including temperature changes. Average weight range of items lifted is 5-20 pounds with a maximum weight lifted of 50 pounds rarely. May be exposed to various allergens (things that may cause an allergic reaction)

* Work may include use of hand pallet jack, power pallet jack, power walkie-reach, scissors lift or WAV unit. Wegmans certification required for use of power equipment

Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.

Preferred Qualifications

* Customer Service experience, preferably in a food service industry, grocery or retail setting

* Experience working on the Front End, particularly as a Front End Coordinator

* Front End experience

* Managerial/supervisory experience