Cafe Server (Caffeina's Attendant)

John Q. Hammons Hotels & Resorts Concord, NC
About Us

With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!

Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

Position Description

Job Purpose:

To sell products provided in the gift shop area as well as provide food and beverage items in the café. Provide high-quality guest service and demonstrates outstanding interpersonal relations.

Job Responsibilities:

* Display good customer relation skills and take initiative to greet guests in a friendly manner.

* Inform customers about the available food, beverage, and gift shop items available in the café and provide customers with information about the hotel.

* Prepare specialty coffee drinks in accordance with established recipes. Operate café equipment according to proper procedures.

* Maintain a neat and clean environment in the café. Clean equipment, displays, floors, etc. as per SOP for daily cleaning program.

* Straighten/refresh/restock merchandise and food displays to maintain a "fresh" look in the café.

* Close and open café on time with proper setup for the day and proper closing procedure for the evening.

* Complete all sales through the Micros system processes transactions in accordance with established accounting procedures ensuring proper cash handling and is responsible for a cash drawer.

* Assist with managing inventory by monitoring stocks and working with management to place orders.

* Account for all cash and secures money drops in accordance with hotel and company policies.

* Know and comply with all company policies and procedures pertaining to this position and its duties.

* Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.

* Ensure uniform and appearance is clean and professional, maintain confidentiality of proprietary information and protect company assets.

* Other duties as assigned.

Job Skills:

* Active Listening — Give full attention to what other people are saying, take time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

* Reading Comprehension — Understand written sentences and paragraphs in work related documents.

* Speaking — Talks to others to convey information effectively.

* Service Orientation — Actively looks for ways to help people.

* Mathematics — Using mathematics to solve problems.

* Critical Thinking — Using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Job Qualifications:


* HS Diploma or equivalent preferred


* Hospitality experience preferred

Benefits and EEO

Full-time associates are eligible for the following benefits:

* Paid Time Off

* Medical Insurance

* Dental Insurance

* Vision Insurance

* Short-term and long-term disability

* Company paid life with employee paid supplemental options

* Matching 401-k with immediate vesting for eligible participating associates

* Company Hotel Travel Discounts

John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action EmployerMinorities/Females/Individuals with Disabilities/Protected Veterans Click here to view EEO is the Law

Note: To be considered for this position, candidates MUST apply at

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