What Success Looks Like In This Job
Coordinate and schedule county vehicles/equipment for preventive maintenance inspections, general mechanical repairs, warranty repairs, OEM (Original Equipment Manufacturer) recall work; communicate maintenance requirements and status of follow up repairs to internal county user departments; create monthly vehicle billing; and administer FASTER database system.
Examples of Duties for Success
- Greet customers and generate work orders from service requests.
- Monitor preventive maintenance reports for scheduling purposes and update county user departments. This person serves as the primary contact who relays repair status information to county user departments.
- Coordinate workflow with the shop foreman and assist in assigning work to technicians; open and close work orders in the automated shop management system.
- Monitor status of mechanical and physical damage repairs being performed by outside vendors.
- Assist in coordinating emergency repairs and service calls.
- Advise the Shop Foreman and Fleet Operations Manager of scheduling issues or problems.
- Assist in transferring vehicles/equipment.
- Manage the “pool vehicle“ program to ensure that the vehicles are clean, ready for use, and produce proper revenue generation.
- Set up payment to vendors for non-parts purchases in the shop.
- Cross-train to assist with the fuel card program and the end of the month billing process, as a back-up to the fleet manager.
- Order shop supplies, windshield repairs, and windshield replacements according to Fleet Management procedures.
- Serve as the “emissions coordinator“. Manage the emissions program to properly comply with the State of Colorado regulations regarding emission testing.
- FASTER Database system administrator. FASTER tracks every vehicle life cycle cost. The system is housed at IT, but daily changes and operational functions come through Fleet Service Coordinator.
- Fleet Management employees have specific access privileges throughout the FASTER system. This is monitored and managed by Fleet Service Coordinator, allowing system integrity and protection. Non-Fleet employees are also managed by Fleet Service Coordinator, such as Factory Motor Parts employees who enter parts into the system daily.
- Pull vehicle cost data from FASTER database and send monthly billing for Capital and O&M costs to Finance
- Manage vehicle registrations and license plate renewals for all county vehicles/equipment.
- Monitor/audit daily parts invoicing from On-Site parts provider.
- Take pictures of all accident damage to any vehicle/equipment; make pictures available to Risk Management Department.
- Answer phones in the shop and two-way radio.
- Support and assist with implementation of policies and procedures that promote prompt, courteous customer service.
- Perform asset inventories.
- Enter vehicle/equipment specification data in the computer.
- Occasionally may perform certain minor repairs to vehicles such as adding engine oil to an engine, adding windshield washer fluid, replacing wiper blades, making keys, etc.
- Perform other related duties and responsibilities as required.
Qualifications for Success
- A minimum of three (3) years of “in person“ customer service experience.
- Experience in an automotive repair shop environment is highly desirable.
- Education and Training:
- High school diploma or GED equivalent.
- Additional specialized training in computers, customer service, organization and or college courses relative to this job description.
- Demonstrated ability to use a personal computer and related software.
License or Certificate:
- Possession of, or ability to obtain, a valid Colorado driver's license.
- Possession of certification as a Service Consultant from Automotive Service Excellence (ASE), or the ability to obtain this certification upon completion three years of service.
Background Check: Must pass a criminal background check. More Qualifications for Success
Essential duties require the following physical abilities and work environment:
- Ability to sit, stand, walk, kneel, crouch, squat, stoop, reach, crawl, twist, climb, and lift 25 pounds.
- Exposure to noise, outdoor climate conditions, dust, and non-hazardous shop chemicals and lubricants is common.