Total Loss Adjuster
Root
 Columbus, OH
The company: Root is a venture-backed technology company founded on the belief that insurance is a broken industry, and we set out to change it. By getting to the “root” of the issue—the unfair, archaic, complicated insurance business model—and solving it entirely, we set out to transform the insurance world. 
We created a mobile car insurance app, and we’ve changed the entire industry in the process.

Our goal is to leverage technology, data and our people to build a claims experience that is recognized as number 1 in the industry. 

The culture:
Root has been rapidly growing for the last few years. Our early signs of success are in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building it. We look for passionate problem solvers who can find solutions by moving through the cycle of ideation to implementation with curiosity and rigor. We work together as one team and expect every team member to lead with empathy and courage.

The Role: As a Total Loss Adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.

Responsibilities:

  • Delivers an industry-leading claim experience for all policyholders and claimants
  • Writes, reviews and/or issues payment for vehicle repairs or vehicle replacement
  • Reviews supplemental requests for additional repairs or parts usage
  • Negotiates and settles total loss situations with policyholders and claimants
  • Prepares salvage vehicles for auction and oversees the end-to-end salvage process
  • Consistently makes prompt and courteous contact with every claim customer
  • Maintains and updates a diary/schedule for each claim in the appraiser’s pending
  • Responds to claim correspondence in a timely fashion with very high quality
  • Coordinates the repair of damaged vehicles, and assists with rental reimbursement
  • Provides input for continuous development of claims guidelines and best practices
  • Recommends potential product developments and process improvements
  • Interacts and communicates effectively with customers, peers, vendors and managers
  • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Required Skills and Competencies

  • 1+ years of successful experience handling insurance claims, approving supplements, coordinating rental extensions, and negotiating final settlement of total losses
  • Currently licensed in home state if state required is preferred
  • Ability to obtain and maintain insurance licenses in several states (including Texas) within three months
  • Strong technical understanding in regards to the handling of Total Loss claims.
  • High sense of professionalism while remaining empathetic
  • Familiarity with claims best practices required
  • Curious in nature
  • Great attention to detail
  • Ability to approach problems with an open mind