Programmer/Support Analyst Sr

Huntington Bancshares Inc Columbus, OH
Brief Description:

Provide technical production support for application specific to Huntington's Home Lending application suite. This would include support of mortgage loan origination system as well as all vendor connections that support critical features of the Home Lending process.

Detailed Description:

* Highly organized with ability to track multiple efforts simultaneously with competing priorities.

* Take direction with minimal details and drive efforts forward to completion without assistance.

* Comfortably engage with business users to understand issues using basic troubleshooting techniques.

* Ability to communicate across vendor and technology teams.

* Strive to make self and others better through collaboration and documentation.

* Take team leadership role when needed to drive technical efforts of all sizes.

* Actively look for efficiency gains in existing manual processes and provide improvement recommendations using automation.

* Execute in-depth analysis on support issues, provide recommendations and execute plans that drive solutions.

* Analyze exception logs and recommend configurations that can help remediate issues

* Facilitate triage sessions for open issues, drive solution and execute root cause analysis.

* Experience troubleshooting issues with 3rd party service partners via direct integration.

* Use monitoring tools to identify, troubleshoot and provide technical direction to solve application issues.

* Assist with configuration and tuning of support alerts.

* Monitor all performance metrics within and across environments.

* Ability to analyze server logs and use monitoring tools to capture specifics on active issues.

* Participate and\or coordinate production deployment events.

* Drive to actively maintain technical documentation.

Basic Qualifications:

* Min 3 years of experience in application support and maintenance.

* Bachelor's Degree

Preferred Qualifications:

* .Net development background

* Dynatrace pure path analysis skills

* Windows Server knowledge

* Splunk query skills,

* Zena Support and Development Skills

* MS SQL Server query development skills

* Experience with XML\SOAP interface support

* ServiceNow Incident & Change Management

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