General Manager

Motivate Columbus, OH
* Lead and manage all aspects of system operations; including a small operations team

* Relentlessly assess and improve how Cogo delivers available bikes, docks and a world class customer experience

* Lead the delivery and growth of new bike share product offerings; such as pedal assist and dockless bikes

* Measure, manage, and deliver against Service Level Agreements (SLAs) in relevant program contract documents

* Collaborate closely with Motivate operational department leads to design and implement change initiatives

* Establish a positive two-way communication with Cogo field staff, sourcing feedback and fresh ideas from staff and sharing initiative plans and objectives with the field operations team

* Collaborate with other Motivate markets to incorporate and further develop best practices in Columbus

* Collaborate with other Cogo functions such as Customer Service and Marketing

* Conduct analysis to make operational recommendations

* Pilot operational initiatives

* Report and assess effectiveness of these initiatives

* Ensure standard operating procedures are created and disseminated across Cogo market

* Ensure sound operational data reporting, including input / output, and automation

* Support implementation of requisition, work order, and reporting tools

* Work with technology vendors to implement product changes that can improve operational performance

* Source and manage sub-contractors as required

Requirement Skills & Experience

* Undergraduate degree in business, design, operations, engineering, or related field

* Minimum 5 years of customer focused operations background, including proven experience managing field or logistics operations

* High proficiency with data analysis tools such as Tableau, Excel, and/or Access

* Excellent communication skills, including oral communication and visual presentation creation

* Organized thinker, with the ability to self-direct and to adapt to changing deadlines

* Comfortable in a high-pressure, high-visibility, start-up environment

* Knowledge of Columbus geography/street layout

* Passion for bikes, efficiency and sustainability

Preferred Skills & Experience

* Graduate degree in business, design, operations, engineering, or related field

* Supply chain experience

* Proven technical and mechanical aptitude and innovation

* Comfort using data management software such as Domo

* Experience with warehouse operations

The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. From time to time, and related to the nature of work performed to accomplish Motivate's Mission, employees may be required to perform duties outside of their normal responsibilities.

Motivate is proud to be an Affirmative Action/Equal Opportunity Employer and strongly encourages applications from women, minorities, protected veterans and individuals with disabilities. Motivate is a drug-free workplace.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.