Collections Specialist

Veeva Systems Columbus, OH
Our Company

Veeva (NYSE: VEEV) is building the industry cloud for life sciences. We develop cloud software that helps our customers develop and bring medicines to the patients that need them. Veeva started in 2007 and has grown quickly to over 2,000 employees. We're on our way to 10,000 over time and were named among the fastest growing public technology companies on Forbes' Fast Tech 25 list.

Our Culture & People

We are focused on staying "Still Veeva" as we grow. Our core values are Do the Right Thing, Customer Success, Employee Success, and Speed. Our team brings passion, intensity and teamwork to their roles. We have low employee turnover and are known as a great place to work. Veeva is genuine, straightforward, and no drama.

The Role

Veeva is seeking a detail oriented Collections Specialist to join our Accounts Receivable team. As a part of this position you will be required to work closely customers to resolve any questions, concerns, or disputes to ensure timely payment of invoices. This role requires the willingness to work cross-functionally with all departments including Sales, Service and Revenue. A successful candidate must have the ability to operate effectively in a fast-moving environment and views customer success as the number one priority.

Responsibilities

* Manage customer portfolio and reduce delinquent accounts

* Responsible for responding to external customer and internal customer inquiries regarding invoices, payments, discrepancies and contract clarification requests.

* Invoice Delivery

* Work closely with the finance team to help improve overall processes, driving efficiency and improvement/monitoring of internal controls for tasks within billings and collections

Requirements

* 4+ years of collections experience

* Strong communication and interpersonal skills.

* Demonstrates ability and willingness to meet business critical cash goals and close deadlines

Nice to Have

* Experience working with NetSuite and SalesForce.com

* Software or SaaS collections experience

About Veeva

Veeva Systems is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 550+ customers, ranging from the world's largest pharmaceutical companies to emerging biotechs. Veeva is headquartered in the San Francisco Bay Area, with offices in Europe, Asia, and Latin America.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.