Program Manager Senior

Galapagos Federal Systems, LLC
 Remote
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Position/Job Title: Program Manager (PM) Senior

Work Location: Fort Benning, Georgia

Job Summary:

The primary place of performance will be Building 4 and outlying NOC locations, Fort Benning, GA.

On average, 14,000 students are serviced annually (to include Active Directory object creation, mobile device (laptop or tablet) image & issue, and any associated re-image / re-issue due to hardware failure, image breakage etc.), and 6,500 service requests fielded annually (These are service tickets, not including images which is covered under students being serviced). For every local service support ticket that requires NEC support a separate AESD service ticket number will be documented and tracked to completion.

Provide the following Information Technology Services (ITS): system​ administration, help desk assistance; hardware and software installation and troubleshooting. Additional allowances may be flexed to meet manpower or service(s) requirements that can possibly occur at a later date that could include but not limited to: Additional Tech Support for hardware/software installation, troubleshooting and Customer Support; SharePoint Administration; Video Teleconferencing (VTC) scheduling, management, and services; Database design and administration; Wireless Device Management/Services, and procurement of required IT equipment​ and supplies.

Essential Duties and Responsibilities: (Not listed in order of importance)

  • Coordinate with the Government Hand Receipt Holder to ensure that a 10% equipment inventory is conducted monthly, and a 100% annual inventory is conducted.
  • Collaborate with the MCoE Supply Specialist to conduct Lifecycle Replacement (LCR) on ETS Student computers following fiscal year and provide data to the COR on SharePoint portal.
  • Maintain an accurate inventory tracking spreadsheet to display the different laptop model types at each NOC location along with their associated cost. Carefully compare the inventory tracking spreadsheet to the property hand receipt to confirm consistency of the data.
  • Provide the MCoE G6 COR & Deputy with detailed data pertaining to future Training Resource Arbitration Panel (TRAP) course schedules and breakdowns to determine what resources are needed to meet mission.
  • Interface with MCoE course leaders that ETS supports to disseminate important information that will affect the students' coursework productivity. Also assist with the onboarding process of new prospects seeking to receive ETS support for their school or course
  • Provide on-going review of Standard Operating Procedures (SOP) & Tenant Security Plan, suggesting updates by mission changes and recommended efficiencies.
  • Provide the following deliverables, each due no later than the fifth day of the following month:
  • A monthly ETS metric report by Network Operations Center (NOC) that provides totals for monthly student counts, new students, number of mobile device (laptop or tablet) issuance sessions and number of mobile device (laptop or tablet) issued per session, number of mobile device (laptop or tablet) turn-in sessions and number of mobile device (laptop or tablet) turned in, mobile device (laptop or tablet) imaged, and service requests.
  • A monthly ETS NOC report that depicts final student numbers within the month. Totals include daily student counts for every class in session and cumulative totals.
  • Contributes to team effort by accomplishing related results as needed.
  • Other duties assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be a US Citizen.

Education and/or Experience/Skills Required:

  • Masters degree with a minimum of 8+ years' experience at the program manager level
  • PMP Certification required

Abilities:

  • Provide recommendations to senior leadership to help ensure mission success
  • Ability to organize, prioritize and meet deadlines
  • Capable of conveying complex information in a simplistic manner
  • Strong critical thinking and problem-solving skills
  • Strong initiative-taker requiring no supervision
  • Able to take proactive measures to prevent problems rather than reactive by nature
  • Strong verbal and written communication to effectively express concepts, plans, and proposals

Security Clearance:

DoD active security clearance may be required at a high-level security. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Physical Requirements:

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have enough mobility, including, but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weigh up to thirty (30) pounds, as necessary.

Company Summary:

Headquartered in Hawaii, Galapagos Federal Systems, LLC is SBA Certified NHO 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - “Quality IT Solutions... On Time & On Budget.“

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

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