Collections Specialist

Planet Fitness Columbia, PA
Collections Specialist

Key Responsibilities

* The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.

* Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

* Accountable for reducing delinquency for assigned accounts.

* Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

* Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

* Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.

* Establish and maintain effective and cooperative working relationships with dealers and sales.

Essential Functions

* Weekly and monthly reporting to direct supervisor

* Monthly Delinquency notices

* Processing monthly credit memos and the appropriate reporting

* High volume phone calls to assigned delinquent customers

* Manage customers on the shutdown report

* Reconcile customer disputes as they pertain to payment of outstanding balances that are due

* Provide excellent & considerate customer service to dealers and sales

* Internal and External customer interface

* Participate in team planning meetings

* Meet defined department goals and activity metrics

Required Skills

* 3-5 years High Volume corporate Collections experience.

* Knowledge of Billing and Collections procedures

* Accounts Receivable knowledge/experience a plus

* Strong attention to detail, goal oriented

* Experience with QuickBooks a plus

* Commitment to excellent customer service

* Excellent written and verbal communication abilities

* Ability to prioritize and manage multiple responsibilities

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