Homeowner Claims Adjuster - Colorado Springs

CSAA Insurance Group Colorado Springs, CO
Job Title

Homeowner Claims Adjuster - Colorado Springs

Requisition Number

R2715 Homeowner Claims Adjuster - Colorado Springs (Open)


Colorado Springs, Colorado

Additional Locations

Job Information

Obtains and records required loss information from the insured. Under close supervision, investigates, evaluates, negotiates and settles homeowner's property/personal property claims, including adjustment to conclusion; involves low- to high-complexity claims. Coordinates task assignments of claims with field adjusters. Is the owning adjuster for all claims assigned, other than those falling outside their scope of authority. This position is expected to progress to the competency level of a Claims Specialist. May be required to assign, coordinate and oversee independent adjuster assignments.

Essential Functions / Principal Responsibilities

* Obtains and records first notice of loss.

* Determines and advises of all applicable coverage for the loss.

* May be required to transfer claim to Senior Homeowner Claims Specialist.

* Arranges all emergency services required to protect the property from further harm; accommodates the needs of the insured.

* With close supervision, investigates, evaluates, negotiates and settles homeowner 1st-and 3rd-party property claims.

* This includes resolving all questions of coverage associated with the claim.

* Claims range from low-to high-complexity claims up to $100,000.

* In territories without field staff, will be required to review and adjust contractor estimates.

* Analyzes applicable state's policy and endorsements to determine appropriate coverage.

* Analyzes claim to determine coverage recommendation.

* Recognizes and prepares file for subrogation.


* BA/BS or equivalent combination of education and experience

* Ability to acquire DOI adjusting license in the states where required

* Analytical, problem solving and organizational skills

* Basic math and computer skills

* Strong verbal and written communication skills

* Ability to type 30 wpm

* Proven customer service skills


* Knowledge of homeowner policies and procedures

* Knowledge of Xactimate repair estimating system

* Knowledge of home construction

* 0 -2 years claims experience with preferred emphasis on homeowner claims


* Medical, dental, vision, disability and life insurance coverage.

* Employee assistance, healthy pregnancy and wellness programs.

* Paid time off, plus paid holidays and 24 hours of volunteer time off.

* 401(k) plus company matching up to 6% and a cash balance pension program.

* Paid training, tuition reimbursement, self-service training and career development opportunities.

We find that by being committed to our employees, they reward us with a total commitment to the AAA members we serve. This two-way commitment allows us to achieve more—together.


Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. And to every one of our 3,800 employees, we promise to foster an inclusive workplace dedicated to AAA members, our communities—and our people. Learn more about us.


Please submit your application to be considered. We communicate via email, so check your inbox to ensure you don't miss important updates from us! Questions? Email us.

CSAA Insurance Group, an AAA insurer, is an equal opportunity employer committed to diversity and inclusion in our workplace.

Check us out on The Muse, Glassdoor, and LinkedIn http://bit.ly/CSAAIGCareers

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