656073 - Help Desk Technican


Job Summary

Leidos is looking for a Help Desk Technician to support information and communication systems support activities for both SIPRNET and NIPRNET connected resources within the CISF (building 2025), and buildings 504, 1470, and 1840. Systems include approximately 1400 NIPRNET and 150 SIPRNET Microsoft Windows based Federal Desktop Core Configuration (FDCC) workstations/laptops, 100 Smartphones, 240 printers, 30 Microsoft Server based servers, including MS SQL and Oracle database servers, MS IIS Web servers, SharePoint Portal and Index servers, NetBackup servers, virtual servers, and a NetApp File Server. Network Infrastructure includes approximately 10 communications closets with Cisco switches, 1 core Cisco switch/router and 2500 network drops. Telecommunications infrastructure includes approximately 1500 phone drops. User accounts include approximately 1400 NIPRNET accounts, 740 SIPRNET accounts user accounts, 500 permission groups and 500 security groups.

Primary Responsibilities

List daily duties and/or specific job responsibilities.

* Provide support to end users on a variety of issues.

* Identifies, researches, and resolves technical problems.

* Provides help desk walk-up and telephone support and responds to telephone calls, email and personnel requests for technical support.

* Documents, tracks and monitors the problem to ensure a timely resolution.


Basic Qualifications

* At least 2 years of related experience

* Active Secret clearance

* Bachelor's Degree (4 or more years of relevant/recent experience may be substituted in lieu of a degree)

* Windows workstation experience

* IAT-1 certification

Leidos Overview:

Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.