Dental Assistant level II
Hero Practice Services
 Colorado Springs, CO

Requisition Number: DENTA05256

Job Description: Dental Assistant Level II – Operatory Assistant

Location: North Academy

Reports to: Dental Team Lead

Status: Non-Exempt

Approved pay range:


Company Overview

Academy Kids Dental, Vision, and Orthodontics (DVO), LLC, is part of the Hero Practice Services group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!

Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high-volume offices require smart scheduling, effective patient communications, tested processes, and dedicated, well-trained personnel. The Hero team knows what it takes to provide quality dental, vision, and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and to achieve that goal; we are dedicated to providing our team with the support, compensation, and lifestyle they need for career happiness.

Navigating the healthcare system can be a challenge for the families we serve. At Hero, we make it easy and enjoyable for parents to get a regular vision, dental, and orthodontic care for their children. Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eyewear selection to orthodontics, we make it fun, easy, and affordable for children to thrive.

Virtuous Cycle

Support and commit to company growth and professional development by playing your part as a Hero Teammate in spinning the Virtuous Cycle.

  1. We see a child
  2. We treat a child
  3. We complete all necessary treatment
  4. We bill it correctly
  5. We get paid
  6. We pay the bills
  7. We take the rest and open more practices

Company Mission

To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities.

Outcome of the Role

The Dental Assistant Level II’s role is to support the dentist and hygienist in providing high-quality and compassionate care to all patients.

The outcome of this role is achieved by following Hero Core Values:

Integrity - Doing what is right for our patients, our teammates, and our company. Upholding moral principles and trustworthy actions.

  • Follow all HIPAA requirements
  • Adhere to all state and federal guidelines
  • Use proper infection control practices, including disinfecting operative and hygiene station by following clinical contact surfaces protocol
  • Follow safety procedures and work in a safe, professional manner
  • Ability to Un-assemble a loaded syringe and properly place in the appropriate biohazard container

Mission Driven - Focused on delivering high-quality, compassionate healthcare through your daily activities in efforts to better the community we serve.

  • Display optimism and passion for the mission
  • Communicate in a child-friendly tone
  • Continually reassure and educate patient and family throughout the entire appointment
  • Possess a can-do attitude, doing what is right for the patient
  • Support optimized schedules with effective open treatment calls on a regular basis with a goal of providing education to patient parent/guardians on the importance and urgency of their pending treatment

Patient First - Evaluating our level of service and quality to the people we serve, putting what’s best for our patients above all else.

  • Accurately describe to patient and family the necessary treatment and plan steps
  • Strong interpersonal skills such as; a friendly outgoing demeanor and the ability to actively listen to patients and parents
  • Proficient with identifying, taking, and assisting others in taking diagnostic radiographs and intraoral pictures (periapical, bitewings, panoramic)
  • Gather patient discharge materials at the appropriate time
  • Ability to provide clear, effective, and encouraging oral hygiene instructions
  • Exhaust all efforts to provide the best patient experience

Accountability - Taking responsibility for meeting our commitment and taking ownership of our results.

  • Report to work on time as scheduled and be ready to serve the patient throughout the entirety of the scheduled shift
  • Collect and document clear, concise, and accurate patient records
  • Obtain written consent treatment plan signatures
  • Write accurate and consistent notes ensuring chart notes match services completed
  • Use dental documentation software to locate and manage patient records efficiently
  • Be prepared, self-motivated, and manage downtime effectively
  • Ability to multi-task and complete dental tasks correctly and in a timely manner
  • Efficiently complete tasks in a fast-paced environment

Compassion - Having the insight and vision to see others and help them along the journey of awareness, courage, confidence, and joy. Seeing people as humans and assuming positive intent.

  • Initiate friendly stress reducing conversations with patients and family members
  • Ability to describe protective stabilization to patient and family
  • Efficiently assist in protective stabilization dental cases with compassion
  • Effectively communicate proper oral hygiene and preventative care to the patient and family
  • Describe aftercare instructions to parent or guardian
  • Communicate in a friendly tone

Teamwork - Being a contributing teammate to those you work with, striving for common culture and goals. Supporting one another to achieve the mission and seeing opportunity in yourself and others to develop and grow.

  • Demonstrate a teamwork mentality
  • Work to anticipate Provider needs before and during treatment
  • Participate in all office communication by offering ideas or problem-solving suggestions
  • Communicate clearly and professionally with other teammates
  • Properly introduce patient to Provider and chairside assistants
  • Ability to effectively communicate with the Provider to identify opportunities in clinical procedures
  • Set up and assist with appropriate instruments and materials during an op appointment
  • Provide continuous constructive feedback to teammates
  • Promote a positive work environment for all fellow teammates

Minimum Qualifications

  • Radiology Education and training that meets state requirements
  • Proficient with e-Clinical Works and or Eaglesoft
  • Previous experience working in a dental office
  • Current BLS CPR Certification
  • Experience with diagnostic radiographs and intraoral pictures
  • Proficient with hygiene and operative instruments and understanding the proper use of these instruments
  • Proficient with tooth numbers/letters and the ability to chart existing restorations, teeth, decay, and proposed restorations accurately
  • Ability to assist the provider and accurately hold suction during operative procedures
  • Ability to place quality sealants, using appropriate isolation
  • Knowledge of setting up and storing Cavitron
  • Proficient in all hygiene procedures including coronal polish, radiographs, oral hygiene instructions, and progress notes

Desired Qualifications

  • Ability to take quality dental impressions
  • Experience monitoring Nitrous Oxide
  • Ability to understand and accurately record patient vitals
  • General knowledge of operatory instruments and materials
  • Experience with protective stabilization cases (i.e., head holding, hand holding)

Physical Requirements

This position requires a full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds, occasionally 50.

Work Environment

Work is performed in a dental office which is a clinical and office environment. Dental Assistants are occasionally exposed to fumes, airborne particles, and toxic or caustic chemicals; therefore, compliance with proper safety and OSHA standards is required. This role routinely utilizes standard dental and office equipment.

Equal Employment Opportunity Statement

The statements contained herein are intended to describe the general nature and level of work performed by Dental Assistants but are not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Hero Practice Services group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary and Benefits

Full-time, non-exempt position. Competitive compensation and benefits package.

In addition to the Job Description, you will be asked to perform other duties that support the business and our Mission.