Clinical Support Specialist

Rocky Mountain Health Care Services Colorado Springs, CO
POSITION SUMMARY: The Clinical Support Specialist (CSS) is part of the Health Information Management (HIM) department and provides day to day support of clerical/administrative tasks for the PACE program Interdisciplinary Teams (IDT). This position will perform necessary tasks in order to support a complete and accurate medical record that is readily available to staff, up to and including transcription services when needed. Will collaborate with other disciplines within the HIM department to ensure that daily tasks are supportive of success in EHR maintenance and supporting optimal participant care administratively. The CSS functions as a liaison between the PACE program and outside facilities to ensure that clerical aspects of care coordination are supported (authorizations, correspondence, etc.).

This position may be utilized to support various aspects of:

* IDT support.

* HSU's

* Inter-department support


* Medical office background required.

* Knowledge of medical terminology preferred.

* Two years of health care experience with emphasis in geriatrics, acute care experience is a plus.

* One year of documented experience with the frail elderly population.

* Broad knowledge base of health care problems of the frail elderly.

* Strong knowledge of electronic medical records and experience with using electronic medical records, knowledge of records forms and formats.

* Skilled in tracking and trending data.

* Skilled in identifying problems and recommending solutions.

* Skilled in preparing and maintaining records and writing reports, and responding to correspondence.

* Skilled at locating specific data in medical records.

* Excellent written and verbal communication skills with both internal and external customers required.

* Must submit to and pass a pre-employment drug/alcohol screening and criminal background check.

* Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public.

* Must be free of communicable diseases that can be readily transmitted in the workplace. TB test is required within first 7 days of employment. Hep B vaccinations are offered but not required. (This is a requirement for direct care, transportation or ALL PACE positions only)

* Operates in full compliance with all applicable federal, state and local fire, health, safety, sanitation, Emergency procedures and other Standards prescribed in law or regulations.



* Ensure discretion with confidential information.

* Maintains courteous, helpful and professional behavior on the job. Will support the success of the entire team by promoting a collaborative work environment.

* Adheres to all Rocky Mountain Policies and Procedures, Rocky Mountain Safety Policies and Procedures and OSHA safety guidelines.

* Consistently contributes to problem-solving and cooperates with identified resolutions.

* Must demonstrate regular attendance and punctuality.

* Brings issues and process improvement ideas to the attention of the Supervisor.

* Maintains verbal and written skills required for the position.

* Attends meetings and participates in committees as required.

* Completes annual trainings as required.

* Adheres to Company Dress Code Policy.

* Demonstrates appropriate level of time management in support of co-workers and the entire team.


The principle duties of this position shall consist of but are not limited to the following:

* Provide transcription services for daily participant meetings.

* Is a primary point of contact for hospitals and facilities, to provide information and support as it relates to initial and concurrent authorizations for care.

* Enters and updates information in the electronic health record to ensure consistency with documentation.

* Scans and indexes health information and correspondence into the electronic health record.

* Data retrieval for PACE medical providers, as requested, from participant's diagnostic purposes.

* Works closely with participants and outside contractors/vendors as it relates to participant needs to include communication and coordination of participant scheduling.

* Compile and abstract data from medical records.

* Participates in continuing education classes and any required staff and training meetings.

* Maintains the confidentiality of all company procedures, results, and information about participants, clients, or families.

* Ensures that documentation for new enrollees is available for coding and clinical staff to assign medical history and review for care.

* Provides medical records functions for program.

* Requests medical records in conjunction with participant stays.

* Will maintain authorization performance statistics and report the results as requested.

* Must be able to analyze medical record documentation to determine length of stay, status type, and medical records that are associated with related stay.

* Supports other HIM department roles in the integrity of health and financial information within the electronic medical record.

* Administrative support to assigned team or discipline.

* Will assist as needed with QA activities as they arise.

* Other duties as requested/assigned.