Casualty Specialist

CSAA Insurance Group Colorado Springs, CO
Job Title

Casualty Specialist

Requisition Number

R2710 Casualty Specialist (Open)


Colorado Springs, Colorado

Additional Locations

Job Information

Are you a Casualty Specialist that's passionate about resolving a customer's problem? Are you looking for a growing company that is caring and committed to exceptional service? If so, be part of a community that works at CSAA Insurance Group, a AAA insurer.

While we've been named a 'best place to work,' our proudest accomplishment comes from serving nearly 17 million AAA members. Through our dedication to service, growth and our people, CSAA Insurance Group will create AAA Members for life by fulfilling our promise to be there when they need us the most.

As a Casualty Specialist, you will help us achieve our goals by handling 1st party injury cases without Liability injury (Medical Pay, Accidental Death Benefits, High Limits). Dependent upon level of proficiency, you'll handle auto low to moderate complexity 1st and 3rd party injury cases reserved up to 25k. Potentially handles Personal Injury Protection claims. First Priority in First Notice of Loss queue (approx. 95%). As applicable, may own claims of less complexity when supporting catastrophes. Handles claims in multiple states

A typical day as a Casualty Specialist includes:

* Works in call center environment. External communication completed in writing, by telephone and by electronic means (e.g., e-mail).

* Assigned as Owning/Adjuster when injury exposure is identified.

* Handles simple to moderate 1st and 3rd party auto cases involving injury.

* Handles 1st party Medical payment and Uninsured Motorists claims including ADB (Auto Death Benefit) claims.

* Handles liability injury claims.

* Assists in catastrophes and/or injury phone queue.

* Potentially handles Personal Injury Protection and Out of State claims.

* 1st Priority in First Notice of Loss casualty queue.

* Responsible for handling, managing, investigating, negotiating, settling and/or resolving complex claims with exposure valued less than $25,000, with minimal supervision.

Duties include, but are not limited to:

* Making coverage determinations and advising customers as to proper course of action related to coverage issues.

* Conducting investigative work of a complex nature (interviewing witnesses; obtaining and analyzing evidence, including medical records; deciding whether an independent medical examination is warranted; etc.).

* Making liability determinations.

* Evaluating potential for subrogation and initiating initial notice of subrogation request.

* Developing negotiating strategies.

* Negotiating with claimant or claimant's attorneys.

* Making final decisions to settle within settlement authority, without supervisory approval.

* Presenting cases in Committee setting when seeking above settlement authority level; thereafter, independently negotiating and settling the claim.

As a valued member of our community, you will:

* Join a team who is dedicated to AAA members and one another. We seek out and incorporate different perspectives to drive towards better results.

* Achieve career growth by continuously developing your skills through on-the-job experience, exposure to others and formal education opportunities.

* Work at a place that has been named one of the 50 Most Community-minded Companies in America for 5 years running.

* Experience a culture that values diverse backgrounds and perspectives. 8 company-wide Employee Resource Groups address themes like military appreciation, ethnic heritage and LGBTQ+ Pride.

Required qualifications:

* Strong analytical, problem-solving and organizational skills.

* Strong ability to work independently.

* Strong decision making ability.

* Strong customer service orientation.

* Basic math and computer skills and ability to type 30 wpm.

* Proficient oral and written communication skills and good command of the English language.

* Ability to function in a team environment.

* Ability to successfully complete training courses pertinent to job duties.

* Developing understanding of statutory and regulatory requirements.

* Developing understanding of AAA claims policies and procedures preferred.

* Ability to travel on rare occasions.

* Ability to work extended hours and/or weekends.

Preferred qualifications:

* 2-3 years of claims experience

* Bilingual a plus

Education, Work Experience, Licenses & Certifications


* BA/BS in business, insurance or related area, or equivalent combination of education and experience.

CSAA Insurance Group offers many benefits, including:

* Comprehensive health care plans, including medical, dental, vision, and tax-deferred spending accounts.

* Employee assistance, healthy pregnancy and wellness programs.

* Paid time off, plus nine paid holidays and 24 hours of volunteer time off.

* 401(k) plus company matching up to 6% and a cash balance pension program.

* Paid training, tuition reimbursement, self-service training and career development opportunities.


At CSAA Insurance Group, we take pride in our values-based culture. Helping our employees have enriched lives and satisfying careers is how we work. Our employees appreciate the integrity and inclusion that is evident throughout our everyday interactions. We respect the diverse range of perspectives, backgrounds and cultures of our teams, and join together when it comes to helping our members, community or one another.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Learn more about us at

Please submit your application to be considered. We communicate via email, so check your inbox to ensure you don't miss important updates from us. Questions? Please email us at

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.