Medical Receptionist

Northern Ohio Medical Specialists Clyde, OH
Medical Receptionist

Clyde, OH

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Responsible for greeting patients, providing information, communicating with departments, and scheduling appointments as required. Conveys a positive image of medical office.

Duties & Responsibilities:

* Greets customers in polite, prompt, helpful manner.

* Repetitively distribute forms for patient completion via clip board or electric devices.

* Update and maintain correct patient data, insurance information and collects co-pays or outstanding balances owed NOMS.

* Answers phones in pleasant manner and deals with customer needs expeditiously. Screens calls, takes messages, and provide information.

* Scan documents in copy machine or desktop scanner, Identify documents, Process the fax folder and file in appropriate folders/charts.

* Ability to establish and maintain effective working relationships with patients, employees, and the public.

Skills:

* Knowledge of reception tasks, clinic policies/procedures, paperwork.

* Knowledge of how to use office equipment including phone, computer and ehr systems.

* Knowledge of customer service concepts and techniques.

* Knowledge of business office procedures.

* Knowledge of insurance coverage.

* Knowledge of grammar, spelling, and punctuation to type patient information.

* Skills in using office equipment satisfactorily and handling paperwork/filing adequately.

* Skills in multi-tasking in a fast paced work environment.

* Skills in customer service principles by creating a pleasant waiting room atmosphere.

* Skills in answering the telephone and using a multi-line telephone system in a pleasant and helpful manner.

Education & Work Experience:

* High school graduation or GED.

* Typing ability and Word processing/computer skills.

* Minimum of one year experience in customer service setting.

* Preferably six months receptionist experience in health care setting and experience with office equipment.

* Knowledge of medical terminology desirable.

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