Systems Engineer - Service Delivery

Expedient Cleveland, OH
Expedient is a cloud and data center infrastructure as a service (IaaS) provider with local operations in Baltimore, MD; Boston, MA; Cleveland, OH; Columbus, OH; Indianapolis, IN; Memphis, TN; and Pittsburgh, PA. Converged solutions enable Expedient clients to focus on strategic business innovation, while a talented team of experts handles operating the information technology needed to support it.

We are a CRN Top 100 Data Center and Solutions Provider, a Top Workplace winner for the past four consecutive years, ranked among the Top 10 Managed Service Providers and we are one of a select few vendors positioned in the Gartner Magic Quadrant for Disaster Recovery as a Service.

The Systems Engineer will be responsible for working as a part of the Service Delivery Engineering team to deliver tailored solutions for our customers through the lifecycle of the project. This position will focus on the implementation and delivery of virtual cloud computing services, backup and restoration, and disaster recovery as a service. You will also deliver both private and shared cloud services leveraging VMware and Microsoft.

Successful candidates will have strong technical knowledge of a diverse variety of systems and platforms with experience as an administrator, engineer or consultant. They will embrace technical challenges with creativity, and must have strong communication skills and an ability to interact with customers periodically.

This position reports to the Manager of Service Delivery and will be located in one of the Cleveland, OH; Columbus, OH; Indianapolis, IN; or Pittsburgh, PA markets.

Expedient does not engage with third-party recruiting or staffing firms. Sponsorship is not provided for this role.

Responsibilities:

* Ensure delivery of standard technical implementations by working to deliver solutions, systems, managed services and virtual environments that are sold to customers

* Follow implementation guidelines, processes and procedures to ensure Service Delivery standards and quality are met

* Ensure appropriate documentation of the implementation is generated, maintained and delivered with the implemented services for effective hand-off and transition to the Operations Support Center (OSC)

* Communicate with project managers, directly with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer projects

Qualifications:

* Bachelor's degree in a technical discipline or equivalent work experience

* 2+ years as a System Administrator or Engineer responsible for Enterprise or Managed Service Provider

* 2+ years of experience with VMware virtualization in a production environment

* Demonstrates a level of competency with many of the following technologies:

* Windows operating systems (primary focus on Windows 2012R2/2016) and Active Directory

* VMware vSphere v5.5 through v6.5 and storage arrays

* Enterprise backup solutions -- Commvault Simpana Systems experience is a plus

* Familiarity with basic UNIX commands (primary focus on Red Hat and CentOS)

* Familiarity with basic networking principles, firewall rules, IP addressing and VLANs

* The ideal candidate may possess one or multiple industry technical certifications from IT-related vendors like Microsoft and VMware.

* Ability to successfully complete pre-employment drug screen

Skills:

* Ability to prioritize and be productive in a fast-paced environment

* Strong troubleshooting skills including the ability to identify and resolve challenging situations

* Excellent written and verbal communication skills

* Outstanding service and response time working with customers

* Passion for learning technologies and curious for new ideas

* Flexibility to be available for occasional night and weekend implementation projects when required

BENEFITS TO WORKING FOR EXPEDIENT We place an extremely high value on learning and staying agile in the technology arena. Therefore, we make education and training available to all employees through a very robust training and tuition reimbursement program. Additional benefits include 3 weeks of paid time off, top-tier, extremely affordable medical, dental, vision insurance, 401(k) with a generous match and a paid day off to celebrate your birthday each year. Expedient is committed to providing its employees with an environment that promotes collaboration with both team and individual success.

To apply please submit your resume and a cover letter explaining your interest.

If this isn't the job for you perhaps you have a friend who would be a perfect fit! Please share the following link so they can view/apply for this or any of our other current job opportunities: expedient.com/careers.

Expedient is an equal opportunity employer, providing a safe, drug-free work environment. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law.