Supervisor Field Services Support

AmTrust Financial Services, Inc. Cleveland, OH
Overview

AmTrust Financial Services, Inc. is looking for a results driven IT Supervisor Field Services who is responsible for scheduling, managing and directing all on-site IT implementation activities, such as desktop support, site assessment, hardware/software installation, network and systems installations and configurations to support all AmTrust facilities. The FSM is also responsible for managing the performance and personnel development of the Field Services Technician. This position requires frequent travel within the continental United States.

Responsibilities

* Manage Field Services projects and scheduling of tasks related to desktop operations.

* Collaborates with unit management to gain understanding of functions administered; define type and extent of IT services required to support those functions. Keeps unit management informed regarding status and viability of unit systems.

* Defines and establishes priorities for hardware and software support, maintenance, upgrades and replacements based on unit needs. Manages the integration and operation of networking, AV, security, disaster planning/recovery, email, and other internal IT business systems/programs in conjunction with OIT and campus systems.

* Establishes IT related objectives and work plans; defines and delegates assignments to unit IT staff.

* Monitors IT staff efforts in the installation and maintenance of unit IT hardware and software; evaluate staff performance and provide feedback.

* Responsible for project leadership and implementation.

* Responsible for unit administration and assigned budgets.

* Perform other related duties as assigned.

Qualifications

Skills and Key Competencies:

* Excellent oral and written communications & influencing skills

* Excellent organizational, interpersonal, presentation and facilitation skills

* Proficiency in project management and data analysis tools

* Proficiency with ITIL/CMDB methodology and tools (ex. ServiceNow)

* Demonstrated exceptional leadership and interpersonal skills.

* Excellent communications skills (verbal and written).

* Self-starter, resolution-minded, outside the box thinker and doer.

Requirements and Qualifications:

* Bachelor's Degree in Business Administration, Information Systems, Information Technology (IT), Computer Science, or equivalent industry experience is preferred.

* Minimum 4-5 years of experience of IT infrastructure, knowledge across multiple areas of the IT environment with a demonstrated ability to translate business challenges to IT opportunities

* Strong leader & team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis

* Proven track record of customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint

* Strong analytical skills – strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve

Options

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