Resource Management Senior Associate
Ernst & Young Global
 Cleveland, OH

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EYs growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. Thats how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

As Resource Management Senior Associate, you'll handle resource/scheduling assignments that are complex, with a wide scope. To meet the schedule for the engagements, and assign resources effectively, you'll need to work closely with relevant Sub-Area managers.

You'll make the most of available resources, taking into consideration the skills required, personal preferences of individuals, and the overall engagement risk. You'll also coordinate with other Resource Management associates and client service leaders, to balance workloads and address any staffing needs.

Your main focus will be on staffing within sub-regions and across service lines. You may oversee administrative support staff, but will generally have no supervisory responsibilities. With minimal supervision on a day-to-day basis, you'll work independently, setting your own priorities.

Key Responsibilities:

  • Assign appropriate client service personnel to engagements. This will involve assessing the engagement needs, reviewing available options, and recommending people that meet the requirements of Sub-Areas and clients. When appropriate, challenge the schedule, to confirm the most efficient utilization of resources
  • Promote and monitor the sharing of resources. Network with other team members across Sub-Areas and service lines, to address resource needs and deal with any conflicts
  • Resolve conflicts with engagement team members. This may involve identifying alternative roles that meet engagement requirements and the developmental goals of staff
  • Build relationships with client service personnel, to identify personal schedule preferences and/or career development issues
  • Balance the needs of the engagement with the preferences of individuals
  • Reassign projects to cope with personnel leaving or joining EY, or to meet changing client needs (to either delay or speed up the project)
  • Monitor unassigned resources, and act as primary point of contact for local unassigned staff. Proactively identify assignments for these people
  • Fill open places on projects. Proactively identify projects that may be able to release individuals
  • Regularly communicate any changes in personnel on projects, as well as any performance concerns raised by engagement teams
  • Work with the Campus and Experienced Hire recruiters, to agree start dates for interns, newly-hired people, and staff transferring from other projects
  • Help integrate new hires into teams, explaining the resource management process
  • Coordinate with the Americas Talent Team (ATT), to provide mandatory training for all personnel
  • Review actual and projected resource utilization for projects. Anticipate availability of people and proactively decrease the time that people spend unassigned, while balancing the workload of all client-serving individuals
  • Use scheduling tools to forecast hours needed for a project, track actual utilization, and monitor total headcount.
  • Prioritize staffing decisions based on engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations
  • Identify poor performance or morale amongst client-serving staff. Work with the ATT and Resource Management leaders to address these issues
  • Identify over - and under-utilized personnel, and bring in additional resources to balance their workload with their peers
  • Negotiate with client-serving teams to meet staffing priorities for the sub-regions
  • Consult with Resource Management leaders as needed, to overcome any outstanding issues or conflicts

To qualify, candidates must have:

  • Bachelor's degree or equivalent work experience
  • A minimum of 3-5 years experience
  • Experience in a professional services firm desirable
  • Strong analytical skills, with attention to detail
  • Proficient in Scheduling tool and other Microsoft applications
  • English language skills - very strong written and verbal communication
  • Proficient at negotiating and managing conflict
  • Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
  • Good understanding of the policies of a professional services firm
  • Strong problem-solving skills
  • Flexible in adapting to constantly changing priorities
  • Outstanding teamwork and interpersonal skills
  • Confident at working independently, with an ability to self-start
  • Adept at handling multiple tasks, with strong organizational skills
  • Demonstrated change agent ability

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.