Patient Access Supervisor
Southwest General Health Center
 Cleveland, OH


Position summary: The Patient Access supervisor is responsible for coordination and supervision of the Admitting, emergency and Off Site Outpatient Registration areas. This position requires a detailed knowledge base in registration and emergency department protocols and billing practices, as well as an understanding of how this area impacts the flow of work throughout the departments and organization. The Supervisor is responsible for developing and enforcing policies and procedures, monitoring the accuracy of registration data entered by associates, ensuring that proper patient experience protocols are followed, monitoring work queues, various registration and billing work queues are worked accurately and timely, and managing the overall training and coordination of work for the department. # Included in the supervision of these areas is preparation of staffing schedules and recommendation and coordination of program-related improvement and changes. This position is also provides information for budget preparation. The position requires the ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations. The ability to perform the duties of the staff supervised is required. A substantial portion of the normal duties requires proper judgement, sensitivity and strict adherence to Southwest#s policy on confidentiality. Collaborates with the manager and is responsible for participating in and using independent judgement in the hiring, supervising, training, performance management and evaluation of staff.


Education: High school diploma required. Bachelor#s degree preferred.

Required length and type of experience:

Three years of experience in a healthcare revenue cycle or clinic operation, or at least 1 year in related experience in a leadership role. Knowledge of medical billing requirements, third party payers, coordination of benefits Required licensure, certification or registry: Must obtain CHAM certification within 18 months of hire.