Customer Service Representative

SmoothHiring Cleveland, OH
About Us
Renewal by Andersen is the replacement window division of Andersen Corporation, a company that's been innovating windows for more than 110 years. As part of a company with over a century of window and door expertise, we are committed to providing our clients with an exceptional replacement experience where we treat them, their family and home with the utmost respect now and well into the future.

We're proud to be part of the Andersen Corporation and excited to offer well qualified candidates the opportunity to join the Renewal by Andersen team.

Responsibilities
• Answer phones
• Data Entry
• Schedule Window Installations
• Update customer accounts
• Assist in all operation departments (Order, install scheduling and service) as needed
• Other duties as assigned
• Outbound Calls

Education
• High School Diploma (or equivalent)
• 2-3 years of customer service experience, or equivalent combination of education and experience

Skills
• Basic computer skills
• Effective time management
• Evaluates situations effectively
• Excellent communication skills
• Good listening skills
• Service Orientation
• Shows empathy under all circumstances
• Proven ability to remain calm during stressful situations
• Excellent communication skills: listening, written and verbal messages
• Dependability in meeting deadlines, following through on commitments and enduring high levels of customer Delight

Compensation
$20 - $22 per hour

Position Type
Full-Time