Client Services Analyst
BrightEdge
 Cleveland, OH
At BrightEdge, we connect people to meaningful experiences. Our mission is to inspire and deliver the best performance for our customers by becoming an integral part of the digital experience. As the industry pioneer behind Content Performance Marketing, BrightEdge has thoroughly redefined the concept of search engine optimization (SEO) by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. BrightEdge has emerged as the leading international provider of cloud-based SEO Enterprise solutions due to its dynamic and results oriented entrepreneurial culture.

As an Associate Client Service Analyst you will provide a helping hand to our customers who are growing their business with BrightEdge. Our Client Service Analysts deliver a great customer experience through a thorough knowledge of how BrightEdge works.

What You Will Do:

  • Partner with our customers to effectively resolve issues
  • Answer how-to questions and help customers navigate a variety of tools within BrightEdge
  • Diagnose software issues and engage with our product and engineering teams using established processes
  • Collaborate with internal teams to deliver a great customer experience
  • Master platform use cases and communicate the appropriate use case to customers

What it Takes to be Successful:

  • Bachelor's degree required in an analytically-focused discipline with demonstrated academic excellence
  • Strong analytical skillset; experience working with Adobe Analytics or Google Analytics is a plus
  • Strong articulation and presentation skills
  • Strong problem solving skills
  • Ability to follow process consistently in a high case volume environment
  • Willingness to learn and use coaching feedback to improve
  • Passionate about working with customers and delivering a great customer experience
  • Interest in learning technical skills

Benefits & Perks:

  • Competitive Salary with Stock Options
  • Medical / Dental / Vision Insurance / 401K / PTO
  • Internal Promotions and Career Growth Opportunities
  • Team Networking, Social Events, Friday Company Lunches
  • Free Snacks and Beverages Everyday
  • Frequent Rewards and Team Competitions


About BrightEdge

BrightEdge Technologies, Inc. (www.BrightEdge.com) is privately held and the leader in cloud-based SEO and Content Performance Marketing solutions for over 1200 enterprise, corporate, and agency customers and 9000 brands. The BrightEdge platform boosts their marketing performance by streamlining, automating, and integrating search optimization, social marketing, and content performance management capabilities for its customers. Advanced BrightEdge technology delivers visibility, executable recommendations, competitive insights, and dynamic performance metrics. With the largest technology, sales, and customer success teams in our industry, we help customers innovate and execute to achieve superior marketing performance.