Process Improvement Manager

Job Description

* Manager, Business Process Improvement *

Lincare is a dynamic, growing company with over 1,000 locations in 48 states. Lincare employs over 14,000 people who share our corporate vision for quality care and excellent service. Lincare offers competitive compensation and benefits.

At Lincare we believe that people create our success. Our primary goal is to hire and retain the best, most talented employees who are leaders in their own right, and provide them with a growth environment that is focused on adding value for the customer. We strongly believe that the diversity of our employees and their ongoing growth and development, combined with our national footprint and broad range of business activities, provide us with the ingredients required to maintain and grow our leading market positions around the US and Canada.


The Business Process Improvement manager role is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business. In this position you will be responsible to identify, manage, support, and facilitate business process improvement activities designed to drive operational excellence and best practice in Safety, Quality, Training, and Productivity. The end-purpose of this position is to improve the real result of key performance indicators.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

* Support and challenge the status-quo in direction setting, prioritization, and delivery of activities across our business functions

* Actively design, deploy, and implement best practices and standardized processes

* Liaise with Sr. Leadership to install best practices in process management, continuous improvement, and training

* Run self-directed improvement projects delivering value to the organization

* Support business leaders with continuous analysis of our business processes, quantifying opportunities

* Build and deliver training materials to support standard processes

* Attends work on a regular and predictable basis.

Job Requirements

QUALIFICATIONS (All required unless denoted otherwise)

* 3-5 years leadership experience

* 4-yr degree

* Trained in Lean tools and techniques

* Experience working in transactional processes

* High level of financial acumen, with experience analyzing cost data

* Experience with change management

* Experience with organizational transformation (preferred)

* Healthcare industry experience (preferred)

* Experience with productivity metrics

* Must be able to effectively articulate change supported by data and sell change opportunities to management and employees

* Must be proficient in Excel, Visio, PowerPoint

* Must have good interpersonal communication skills and be comfortable presenting to groups

* Must be able to travel up to 50%


While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually quiet.

Lincare offers excellent salaries, world-class benefits, and unparalleled opportunities for development - all to create an invigorating and satisfying environment.

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans