Full Time Customer Service Representative (Clearwater)

HSN, Inc. Clearwater, FL
The Customer Service Representative is a front line service professional and brand representative for HSN. Our Customer Service Representatives build customer loyalty and increase brand value with each and every phone interaction. They do this by establishing meaningful connections and confidently driving accurate and appropriate resolutions to problems with customer orders, accounts or other aspects of the customer experience. Customer Service Representatives work onsite at our Saint Petersburg campus.

A Day in the Life

* Field inbound Customer Service and HSN.Com support calls with potential for extended periods of high volume

* Take sales calls and offer required upsells – making compelling offers, presenting appropriate alternatives when necessary, and asking for the sale

* Demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems

* Apply active listening skills, interject and paraphrase appropriately to best understand the customer's needs and wants

* Make confident decisions and take meaningful and appropriate action using available tools and resources according to SOPs

* Troubleshoot problems encountered within the customer digital self-service experience

* Take personal initiative to achieve goals and objectives

* Meet all key performance Indicators - Quality, Average Handle Time and Schedule Compliance

* Other related job duties as assigned

* Bilingual Opportunities available

Keys to Success

At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!

Must Haves

* Must have a high school diploma or GED equivalent

* Work on the St Petersburg Campus

* Strong PC skills to include: internet, Microsoft Windows and Outlook

* Strong organizational, detail orientation and follow through skills

* Strong communication skills and a desire to make customers happy

* Ability to connect with the customer and bring excitement to the call

* Prefer previous experience in sales or customer service


HSN's unique blend of Retail, Television and eCommerce create aone-of-a-kind working environment. Our employees enjoy a competitivebenefit program including health and retirement plans, merchandise discounts,volunteer days, and more. We encourage growth and development across thecompany. Most importantly, we have fun. Follow HSN Careers onFacebook, Twitter and LinkedIn.

About HSN:

HSN is a leading interactive entertainment and lifestyleretailer, offering a curated assortment of exclusive products and top brandnames to its customers. HSN incorporates entertainment, inspiration,personalities and industry experts to provide an entirely unique shoppingexperience. At HSN, customers find exceptional selections in Health &Beauty, Jewelry, Home/Lifestyle, Fashion/Accessories, and Electronics. HSNbroadcasts reach approximately 90 million households (with live programming 364days per year) and its website — HSN.com features more than 50,000 product videos. Mobileapplications include HSN apps for iPad, iPhone and Android. HSN, Inc., founded40 years ago as the first shopping network, is a wholly owned subsidiary ofLiberty Interactive Corporation and is attributed to the QVC Group trackingstock (NASDAQ: QVCA, QVCB). For more information, please visit http://corporate.hsn.com/newsroom/, or follow @HSN on Facebook and Twitter.

About the QVC Group

The QVC Group consists of eight leading retail brands: QVC, HSN,zulily, Ballard Designs, Frontgate, Garnet Hill, Grandin Roan, andImprovements. The QVC Group has 27,000 team members in the US, the UK, Germany,Japan, Italy, France, Poland, and China. Visit the QVC Group webpage tolearn more.