BayCare is currently in search of our newest Customer Service Center team member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area. Our team members focus on tomorrow by achieving personal and professional success today.
The Customer Service Center Specialist is responsible for:
·Administrative and system marketing support.
·Serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts.
·Responsible for inbound and outbound communications via telephone, website, email and enterprise web portals to promote service lines, physician referrals, registrations, community events, as well as handling direct mail inquiries and text messaging marketing initiatives.
·Responsible for quickly determining the needs of the customer and cross-marketing other services across the health care system.
·Applies comprehensive knowledge of system marketing initiatives and the resources available while maintaining confidentiality in all interactions. ·Supports BayCare Health System by handling incoming call requests from Team Members and the community by assisting with their need and/or directing them to the appropriate area.
·Schedules patient appointments and assists with inquiries.
·Other marketing and non-marketing related duties as assigned.
Required specific skills include:
·Active listening/verbal and written communication skills.
·Ability to multi-task between systems while communicating with the customer and documenting the account within the appropriate database.
·MS Office (Word, Outlook, Excel).
·Ability to handle escalated calls to resolve issues with professionalism and patience.
·Ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement.
·Able to type 40-45 WPM <2 errors.
Preferred specific skills include:
·Fluent bilingual Spanish-English reading, writing, and speaking skills.
·Knowledge of health care and/or managed care industry.
Requirements include 2 years of call center experience.
BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals and team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!
Certifications and Licensures
|Required||High School or Equivalent|
|Required||2 years||Customer Service|
|Required||2 years||Call Center|
|Preferred||1 year||Managed Care|
|Required||Written and verbal communication skills|
|Required||Critical thinking skills|
|Required||Medical terminology use and understanding|
|Required||Work with a team|
|Required||Knowledge of regulatory standards appropriate to position|
|Required||Administrative and clerical skills|
|Required||Computer skills appropriate to position|
|Required||Customer service skills|
|Required||Time management skills|
|Required||Utilize CPT and appropriate ICD codes|