FT Sales Supervisor, Clarksburg Md.

Michael Kors Clarksburg, WV
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

SALES GENERATION ESSENTIAL JOB RESPONSIBILITIES • Meet personal and store sales goals • Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales • Utilize elevated levels of sales and service to maximize sales performance • Demonstrate an in-depth knowledge of the merchandise • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction • Ensure all sales related policies and procedures are maintained • Maintain a keen interest in the fashion industry and market trends CUSTOMER SERVICE • Support and encourage staff to provide the highest level of customer service • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) OPERATIONS • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management • Assist in the training of sales staff in all areas of appropriate register usage and maintenance • Understand and properly execute all management register functions • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork • Participate in inventories • Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis MERCHANDISING/VISUAL • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times • Assist in the implementation and maintenance of all merchandising/ visual directives • Ensure deliveries are properly processed in a timely manner • Identify product concerns in a timely manner • Communicate inventory needs to support the business goal HUMAN RESOURCES • Ensure image and grooming standards are professional and reflective of the brand image, at all times • Adhere to work schedule, inclusive of time and attendance • Support and assist in follow-up for all training programs and seminars.

Minimum 2 years specialty retail experience

We are an Equal Opportunity Employer M/D/F/V