Service Desk Specialist

TEKsystems, Inc Cincinnati, OH

Top 3 Skills:

Active Directory

Windows 7/10

AS400

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties may be assigned:

Provide troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products. Working within a company, professional must be effective communicator and be able to translate technical knowledge into actionable direction. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, mobile devices, networking, and other computer-related technologies. Works with user to collect information about problem and leads user through diagnostic procedures to determine source of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff. Logs and tracks calls using problem management database, and maintains history records and related problem documentation. Prepares standard statistical reports, such as help desk incident reports. Analyzes / evaluates incident reports and makes recommendations to reduce help line incident rate. Calls software and hardware vendors to request service regarding defective products. Tests software / hardware to evaluate ease of use and whether product will aid user in performing work. QA testing for project and program changes and enhancement. Revises / maintains user training manuals and procedures. Monitors servers and systems follows procedures and coordinate with programming or PC technicians to handle system errors and resolve. Installs personal computers, software, and peripheral equipment.

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.