Security Shift Supervisor

Pinnacle Entertainment Cincinnati, OH
What would I be doing?

The incumbent in this position is responsible for supervising the daily activities of the Security Department on assigned shift; provides support for other departments as needed.

Responsibilities

(These function are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests' problems; Use the guest's name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.

Responsible for training, and motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.

Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.

Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.

Ensures that proper arrest procedures and detainment techniques are carried out in violations of criminal law.

Ensures that all company and departmental procedures are followed; assists various local, state and federal authorities in various activities and investigations to ensure that procedures and laws are observed.

Maintains current information on local criminal activity, etc., to ensure the protection of company assets, guests and team members; develops and maintains communications with law enforcement agencies and security personnel of other casinos.

Resolves guest complaints and ensures that the highest level of guest service is rendered at all times.

Provides support to departmental management in the event of sensitive and/or dangerous situations involving terminations, thefts, team member or guest issues, etc.

Responsible for transportation of "for cause" drug/alcohol testing, as needed.

Conducts training classes on various topics such as: CPR, First-Aid, Bomb Search & Recognition, Disaster Planning and Evacuation, investigation of accidents, etc.

Maintains a high level of awareness as to criminal and civil laws as it pertains to Belterra Park may conduct investigations where required.

Prepare complete and accurate reports to ensure that management is kept abreast of security related incidents.

Performs related duties and responsibilities as required.

What are we looking for?

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

* CPR and Blood Borne Pathogens Certification, preferred.

This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent, as well as two years progressive experience in security operations.

Supervisory experience preferred

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Ability to maintain all Regulatory licenses within assigned state of employment

Must successfully pass background check

Must successfully pass an alcohol and drug screening

PREFERRED KNOWLEDGE, SKILL AND ABILITY:

Knowledge of:

* Basic knowledge of Ohio civil and criminal laws and Ohio Lottery and Gaming Commission regulations.

* Basic knowledge of county and state ordinances.

* Knowledge and understanding of electronic, video, and alarm functions.

* Knowledge and understanding of Indiana laws pertaining to citizens' powers of arrest procedures.

* Valid driver's license, required

Ability to:

* This position spends a majority of on-duty time standing and/or walking in public areas of the property, including but not limited to, the gaming floor, pavilion, restaurants, meeting spaces, rooming areas, parking lots, and grounds.

* Must be able to effectively and efficiently transverse stairs, uneven surfaces, varied flooring surfaces and ground coverings while patrolling, responding to calls for service or emergency situations.

* Ability to compose, review and comprehend, clear, concise and accurate reports.

* Must be able to identify and quickly respond to potential problems, altercations and conflicts and defend self and others in combative situations.

* Must be able to lift, push and pull up to 50 lbs, move money boxes, carts and drop equipment as necessary.

* Must be able to assist sick or injured guests and/or employees.

* Ability to communicate courteously, effectively, and professionally with guests, outside contacts and all levels of employees.

* Must be able to use tools and equipment, including but not limited to, keys, handcuffs, flashlights, radios, computers and other tools specific to the position.

* Must be flexible to work varying shifts and time schedules as needed.

* Ability to perform duties under varying conditions, including but not limited to, exposure to varying levels of smoke, crowds, noise, and changing weather conditions.

What would it be like to work at this property?

The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.

Belterra Park Gaming

6301 Kellogg Rd

Cincinnati, OH 45230

Be the Best YouPinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas. At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.