DEPARTMENT: Division of Patient ServicesORGANIZATIONAL RELATIONSHIPS:
SUPERVISOR'S TITLE: Director
COLLABORATIVE RELATIONSHIPS: All members of the intradisciplinary healthcare team
TITLES SUPERVISED: N/A
TOTAL NUMBER OF FTEs DIRECTLY OR INDIRECTLY SUPERVISED: 0
PURPOSE OF POSITION: To assist the professional staff with one or multiple patients as assigned in the delivery of direct and indirect patient care activities for the division of Patient Services of a Medical Center dedicated to the care of infants; children and adolescents.
- Plan of Care:
Provide approved care of assigned patients and assist in implementation of interventions under supervision of RN. Supervise and assist patients with activities of daily living. Supervise developmentally appropriate activities. Offers assistance to co-workers after completion of own duties. Use crisis control techniques and assist in de-escalation of visitors. Assist with patient transport as requested.
Demonstrates the Cincinnati Children's CARES behaviors in all interactions with patients, families, visitors and co-workers by actively participating as a front-line example of extraordinary customer service and satisfaction. Reports present status or changes in patient condition on an ongoing basis and in change of shift summary. Completes timely documentation of information in the patient medical record. Seek information and guidance when needed. Discusses concerns of work situation with Director or designee.
Ensures that within the division, all areas are organized and present a safe, accessible, effective and efficient environment for patients, families, visitors, and employees. Ensure that work areas are organized and present a safe, accessible, effective and efficient environment for employees, patients and families. Comply with Infection Control policies and procedures. Adhere to safety procedures appropriate to children's ages and development levels
- Fiscal Responsibility:
Demonstrates fiscal responsibility and accountability with respect to patient charges and Cincinnati Children's charge capture. Performs duties related to charging and reconciling charges as assigned.
- Administrative Support:
/Responds to communication system/patient alarms and executes with a sense of urgency. Answer the telephone in accordance with CCHMC telephone etiquette. Assemble charts, order patient supplies, and stock clerical supplies.
- Regulatory Standards:
Comply with policies and procedures protecting patient rights for informed consent and the handling of confidential information as defined by Cincinnati Children's mission and applicable laws and regulations. Respect confidentiality of patients, families and employees. Provide for the exchange of appropriate patient care information regarding patients.
- Learning and Development:
Participates in all required CCHMC training and attends required in-services. Participates in professional development opportunities and implements this knowledge into daily practices. Participate in unit staff meetings. Assists in the orientation and training of new employees.
- Shared Governance:
Identifies system problems and utilizes strategies for resolutions. Participate in improving organizational performance through recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to department discussions. Participate in establishing job requirements and goals; perform duties at the desired level of competency. Perform other duties as assigned.
- High School Graduate OR Equivalent AND Listed on the State of OH State Tested Nurse's Aide (STNA) registry OR has been an EMT or Paramedic (may be considered in a limited number of departments)
- CPR Certification to be obtained during CCHMC orientation and renewal every two years through CCHMC
- Previous related hospital experience preferred
- Interpersonal Communication
Effective verbal, written and interpersonal communication skills. Capable of relating to diverse age and demographic background
Possess a willingness to learn necessary skills and knowledge and to strive for continuous improvement.
- Team Work
Work effectively in teams
- Independent Work
Ability to work both independently and under direct supervision.
- Physical Ability
Capable of bending, lifting and standing; demonstrate physical ability to perform necessary tasks.
- Patient Interaction
Able to provide positive age appropriate interaction, redirection, and intervention with patients at the bedside for a varying amount of time