HVAC Service Dispatcher

National Heating and Air Cincinnati, OH
NATIONAL HEATING AND AIR CONDITIONING is a local HVAC Company whom has been serving the greater Cincinnati Metro area for over 80 years. We are dedicated to be the most referred mechanical contractor to its customers and clients by delivering on all promises made while exceeding their expectations.

We are currently seeking a highly motivated and talented Service Dispatcher to join our team. The Service Dispatcher is responsible for prioritizing and coordinating all Communications Center activities.

The candidate we are looking for must be an excellent communicator, have a positive attitude, and be self-motivated. Must be flexible, able to multi-task and have the capacity to work calmly within a fast paced environment.

We offer excellent benefits and competitive wages.

Starting pay rate: $17.00- $22.00 per hour, depending on experience + Benefits.

We will pay top dollar for the right person!

Job Title: Service Dispatcher

Department: Service

Pay Scale: $17.00 - $22.00 per hour, depending on experience + Benefits

Benefits: Medical, Dental, Vision, Paid Time Off, 401K Company Match, HSA, Life Insurance

FLSA Status: Non-Exempt

Work Hours: 7:30am to 4:30pm, Monday through Friday, some overtime as needed

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times

Reports to: Office Manager

Required Qualifications:

* Advanced customer service skills

* Ability to multi-task

* Strong organizational skill set

* Geographical knowledge of service area or map reading skills

* Knowledge of industry is recommended but not required

* Advanced computer skills

* Intermediate to Advanced MS Excel skill set

* High school diploma or general education degree (GED)

* 3+ years previous dispatching, schedule coordination experience

Desired Qualifications:

* Working knowledge of HVAC industry

* 3+ years HVAC Dispatcher experience

* Advanced level knowledge of software technologies, such as iOS, Android and Windows OS

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