Hospitality Associate

Laser Spine Institute Cincinnati, OH
Job Summary

At Laser Spine Institute, our Hospitality Associates provide direct support to our patients, within a world-class facility and patient-centric environment, by serving as an extension of all other patient-facing departments. The primary objective of the Hospitality Associate is to ensure that each patient and caregiver feels safe and secure. The ideal Hospitality Associate will be warm, compassionate, and have an appreciation for the fact that each patient's experience with LSI is a unique and major event in the patient's life.

At Laser Spine Institute, we pride ourselves on providing state of the art medical care, in a world-class facility, while working with other team members to meet our patients' needs within an organization of care, empathy, and kindness.

We understand the importance of a Hospitality Associate who is motivated, team-orientated, and demonstrates the highest levels of empathy and customer service. We know that it's about the people; whether patients, co-workers, or your own family.

Hospitality Associates at Laser Spine Institute are responsible for more than the stellar direct patient support that we know they will provide. They are also responsible for providing comfort to our patients, having fun, maintaining a positive work/life balance, acting with integrity in everything they do, and being part of a dynamic and first-class organization.

To paraphrase our CEO, "Healthcare is serious business. It can also be fun business."

Essential Functions - Duties & Responsibilities

Tasks may include, but are not limited to the following:

* Assist and direct patient's appointments throughout their daily experience

* Ensure and maintain interdepartmental staffing communication for an effective and efficient patient process, experience and understanding of departmental functions.

* Ensure proper selection and management of the necessary paperwork that is required.

* Graciously greet and address any questions or concerns from LSI employees and patients.

* Is familiar with and able to comply with all HIPAA regulations

* Effectively understand and facilitate proper communication of the patient to management for resolution of crisis management.

* Responsible for assisting in patient testimonials.

* Other duties as assigned.

Qualifications & Requirements

* High School Diploma or GED equivalent

* Good verbal communication ability. Clear and pleasant speaking voice.

* Excellent customer service skills.

* Outstanding interpersonal skills, patience and sound human relations skills.

* Ability to effectively interact with patients, staff, members of the public, etc., on a continuous basis via telephone and/or face-to-face contact.


YOUR WELLNESS: Substantial, generous benefits program

YOUR CAREER EVOLUTION: LSI University offers robust career expansion with continued learning opportunities and career advancement ladders

YOUR TIME: Balance between your professional career and personal life

YOUR ENVIRONMENT: LSI offers a resilient community culture where employee spirit is abundant, smiles surround you, people are respected and recognized, accomplishments are revered, and everyone knows you by name