Hospitalist Coordinator - Medical Assistant
Sound - Main
 Cincinnati, OH

Requisition Number: HOSPI02986

POSITION SUMMARY:

The Hospitalist Coordinator role is to assist locally in the operations of Sound Physicians in providing management services to the hospitalist program. The Hospitalist Coordinator is responsible for, but not limited to, onsite practice management and daily oversight of administrative responsibility for the hospitalist program. The Hospitalist Coordinator will have a visible presence and involvement with the entire site team and multiple hospital departments including the Medical Staff Office, as well as community providers and specialty physicians. This position will report to either the Program Manager or Regional Director or VP of Operations. The Hospitalist Coordinator will work closely with the Chief and CPN to ensure optimal performance and efficiency of the program, and is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial and clinical performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Schedule Coordination

  • Creation and coordination of the Hospitalist team schedule with site Chief and staffing coordinator with proactive 3-6 month planning, labor/staffing mix awareness and escalation of critical staffing gaps.
  • Drives internal staffing call with Chief and Staffing coordinator, timely and appropriately follows up on scheduling issues and/or barriers.

Physician Interview and Onboarding Coordination

  • Coordinates onsite physician interviews with hospital leadership and follows up on hiring recommendations.
  • Coordinates physician orientation and facilitates all on boarding requirements.
  • Assists with SoundConnect training and utilization.

Practice and Central Services Coordination

  • Ensure physicians’ shifts for payroll with 100% accuracy including proper documentation of shifts worked and documentation of rates as appropriate.
  • Provides support for organizational Transitional Care Services (TCS) activities at the site
  • Serves as a liaison between Sound and Hospital Medical Staff Office. Ensures credentialing and provider enrollment packets are complete and proactively follows up on missing documentation.
  • Serves as a liaison between Hospital departments and the hospitalist team. Provides information and resources as needed.
  • Understands [SITE]’s requests around committee participation and assists chief with ensuring hospitalist participation.
  • Communicates to hospitalist team key announcements and maintains important team documents.
  • Serves as a Central Office liaison for Provider Enrollment, Billing, Payroll and Compliance teams.
  • Coordinates date/time of Monthly Site Review and participates with updates and follow up on action items.

Administrative

  • Performs SoundConnect reconciliation workflows.
  • Ensures accuracy with SoundConnect PCP database and communication distribution lists.
  • Provides administrative support to Chief including schedule and special projects.
  • Coordinates monthly team meeting including scheduling, agenda, room/material facilitation, and meeting minutes.
  • Manages incoming phone calls, faxes, and mail.
  • Maintains a Master team list and hospital
  • Assists hospitalist team with pre-authorizations, FMLA, death certificates, home health, DRG worksheets, and other forms completion.

Clinical Performance

  • PCP Follow-up Appointments
  • Provide support for organizational Population Health (PH) activities at the site
  • Patient follow up for discharge plans from LTACH/IRF
  • Follow up on lab and radiology results to facilitate discharge
  • Participate in special projects as appropriate
  • Create daily team rounding list, ensuring accuracy with SoundConnect and hospital EMR
  • Complete bedside patient feedback

SPECIAL KNOWLEDGE, SKILLS, ABILITIES, TRAINING, OR SPECIAL LICENSES/CERTIFICATIONS NEEDED TO PERFORM YOUR JOB:

  • Client service oriented (both internal and external)
  • Demonstrated poise, tact, diplomacy, and good judgment
  • Detailed oriented, excellent organizational abilities
  • Strong written and oral communication skills
  • Hospital or physician group management experience preferred Ability to interact and communicate with individuals at all levels of organization
  • Strong interpersonal skills able to handle sensitive situations and confidential information
  • Ability to multi-task and prioritize workload in a fast-paced environment
  • Technology competency with electronic software needed for role (i.e., Sound Connect, EMR)
  • Proficiency with Microsoft Office Suite (i.e. Outlook)

EDUCATION / EXPERIENCE:

Education

Minimum: High School Diploma or GED. Medical Assistant Certification is required

Preferred: BA/BS plus Medical Assistant Certification

Experience

Minimum: 1-2 years Healthcare customer service and/or 1-2 years work in Medical Office staff, Medical Group Management or Hospital setting

Preferred: 2-3 years Healthcare customer service and/or 2-3 years work in Medical Office staff, Medical Group Management or Hospital setting

Support