Program Assistant - Scheduler

Public Consulting Group Chula Vista, CA

Company Overview:

Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,800 professionals in 48 offices around the US and in Canada, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies. PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.


Overall Responsibilities:

PCG is seeking a highly motivated and dependable Program Administrative Assistant to perform the day-to-day operations involved in our San Diego, California, CalWORKs Welfare-to-Work/Refugee employment services operation. This individual will be responsible for maintaining our applicant and employer database designed to ensure the success our business services team. This individual may also complete County paperwork, utilize the CalWIN database for data entry and reporting tasks. This role is ideal for an administrative professional with excellent attention to detail, interpersonal and customer service skills. This Program Assistant position will initially report directly to the Director of Operations.

In addition, the Program Assistant is expected to provide support and assistance to our general staff. To achieve this, it is expected that he or she will effectively collaborate with other departments and contribute to a healthy, positive work environment.

Specific Responsibilities:

* Ensure standard operating procedures for the project are implemented and maintained;

* Obtain contract performance expectations and adhere to stringent federal, state, county, and company compliance objectives;

* Assist clients at the Front Desk by answering phone calls, scheduling appointments and fielding questions;

* Ensure customers/participants receive quality and timely services;

* Generate comprehensive accurate reports to provide staff with timely information;

* Communicate regularly with all staff to disseminate timely information;

* Maintain and process all ongoing CERMs imaging to comply with our paperless policies;

* Contact, schedule and process all facility maintenance and vendor service calls;

* Assist staff at both locations with salvageable items including recyclables and shredded materials;

* Communicate in a timely and concise way with community and county partners;

* Collect and enter data into applicant and employer database;

* Complete necessary county paper documents and forms with required data or information;

* Compile, copy, sort and file data activity records;

* Maintain communication with organizations and programs where CalWORKs participants are located;

* Seek feedback and direction from direct supervisor and project leadership team;

* Maintain strong working relationships with community and government agencies that provide services to our clients.


Required Skills:

* Ability to manage and report significant amounts of data;

* Ability to handle multiple tasks under pressure;

* Familiarity with scanning and general office equipment;

* Ability to learn quickly in a fast pace environment;

* Orientation toward team-based approaches;

* High self-awareness and ability to accept feedback;

* Ability to prioritize work and meet deadlines;

* Process oriented and results-driven work strategy;

* Ability to work across and communicate with all levels of management and staff;

* Ability to track and report data accurately and timely;

* Ability to establish and maintain professional relationships with clients, government and community agencies;

* Excellent problem-solving, decision-making, and organizational skills;

* Ability to deliver and present workshop curriculum in a motivational and inspirational manner;

* Solid technical, practical, and demonstrable skills with Microsoft Office Suite including MS Word, Excel, etc;

* Ability to recognize and maintain the confidentiality of all materials in the work setting;

* Ability to maintain a record keeping and follow-up system;

* Ability to work with and relate to participants and demonstrate active listening skills;

* Display a professional level of empathy for participants and respect for cultural differences;

* Ability to learn specialized databases and software systems;

* Proper etiquette including customer relation techniques, strong verbal and communications skills;

* Excellent accuracy and attention to detail;

* Ability to prioritize work and meet deadlines;

* Ability to recognize and maintain the confidentiality of all materials in the work setting;

* Understanding of modern office methods and practices, efficient with computers;

* Demonstrated ability to use various computer systems preferably CalWIN although not required;

* Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public; and

* Ability to work independently, requiring minimal supervision and on multiple projects simultaneously;

Required Experience:

* An Associate's degree with 2 years of administrative, clerical, and customer service experience.

* Previous knowledge in employment readiness services and data entry is not necessary, but desired.

* Previous experience with multicultural staff and customers is a plus.


For more information on Public Consulting Group, please visit our website at

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