IT Support Engineer

Build.com Chico, CA
Department: IT

Reports To: IT Support Manager

Location: Chico, CA

Employment Type: Full Time, In Office

Start Date: July/Aug

Why work with us?

Our network of stores carries more than a million quality products in the latest styles, but that's just part of our story. Build.com is able to compete against the biggest names in the industry because we're always innovating — blending cutting-edge technology with unparalleled customer service. We're willing to push existing boundaries and try new things to deliver the best shopping experience possible.

Our forward-thinking philosophy extends beyond our websites, and we're very proud of the unique work environment we've created. Build.com promotes an open culture because we know that great ideas can come from anywhere. We're looking for people who share our passion for innovation; people who think big and aren't afraid to take risks. We believe in rewarding hard work and initiative. We know that our success is dependent on our team — that's why we're very selective about who we ask to join us. If you're passionate, inventive, creative, and genuine, we think you'll love Build.com.

What is the opportunity for you?

The Support Engineer is responsible for assisting with the solutions between our internal users and our commerce teams. This role requires a detailed knowledge of support engineering with a high attention to detail, good communication and organizational skills, and an ability to work well with other teams to achieve company goals. The support engineer will provide advanced technical support where necessary, work with various technology systems, work on project tasks, automate processes when needed, and make magical things happen.

What are you going to do:

* Do magical things and come up with awesome solutions to problems

* Promptly solve support engineer related tickets and projects

* Assist with onboarding brand experience teams under our technology platforms

* Automation design and implementation

* Active Directory schema and Group Policy administration/design

* Advanced Okta administration (application setup/config/sso, API, related server software, etc.)

* Advanced GSuite administration/policies

* Mimecast configuration and policy design

* Office 365 administration, policies and Azure AD configuration

* Diagnose and troubleshoot various engineer related technical issues

* Document new, or update existing, system processes and procedures in Confluence

* Assist with engineer related software deployments to company workstations and related servers

* Phone system configuration, account maintenance, setup and deployments

* Manage and update support related servers, such as third-party phone servers, Quickbooks, WSUS, etc.

* Strong communication skills and the ability to multi-task and work in a fast-paced, team-based, collaborative environment. A witty sense of humor also helps.

What are you going to bring to the table:

* Equivalent work experience required. Applicants for this position must have worked in roles with similar duties for at least three years.

* Strong Active Directory and Group Policy skills

* Knowledge and experience with various technology systems

* General understanding and ability to "code yourself out of a paper bag"

* Self-motivated with the ability to work independently and under pressure

* Good time management and priority handling

* Everyone likes you and thinks you have great communication skills - both written and verbal

* Previous experience of working in a customer facing environment

* Initiative to find answers to new questions

* Google is your best friend and you were roommates in college

What do we bring to the table:

* Competitive Compensation Packages

* Great 401(k), PTO and benefits package which includes Medical, Dental, Life, and Vision

* An amazing work environment that makes you want to be at work every day

* Team building and company-wide events throughout the year (sometimes too many to count)

* Incredible employee discounts on Build.com products

* Internal Training programs suited to what you are wanting to develop in

* A wide variety of local discounts plus all of Ferguson Inc. employee perks

* Pre-employment drug and background screening required

Build.com is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. We value diversity.

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