Tracking Specialist

Redwood Logistics Chicago, IL
Tracking Specialist

Reports To: Senior Manager – Operations Support

Location: Chicago, IL

Hours: 8:00 am - 5:00 pm (Monday through Friday)

Redwood Logistics is a privately held, strategically integrated logistics provider founded in 2001. Through our year history we've listened to our customers' needs and have created a family of companies that can solve their logistics and transportation challenges. See for yourself why The Chicago Tribune has named Redwood Logistics a Top Workplace for several years running!

Redwood Multimodal, a subsidiary or Redwood Logistics, is a full-service, non-asset brokerage company that takes pride in providing unparalleled transportation services to our customers while maintaining mutually beneficial relationships with our carriers. Our combination of mode expertise, operational excellence and focus on safety and compliance will get our customers' goods to their destinations

Position Description:

As Tracking Specialist you will be responsible for communicating with motor carriers to track freight, communicate updates and resolve issues during transit.

Responsibilities:

* Track load life-cycle from shipment to delivery with a heavy emphasis on inbound & outbound phone calls, but also utilize electronic means of tracking

* Communicate relevant freight updates to customer and/or internal carrier & operations teams

* Assist, investigate and correct unusual customer problems and order delays

* Data entry as it pertains to estimated time of arrival, freight issues and driver locations

* Issue payments for driver expenses when needed

Qualifications:

* Excellent communication and interpersonal skills

* Strong problem solving skills

* Ability to multi-task and change focus quickly

* Exceptional attention to detail

* Prior dispatch experience a HUGE plus

Rewards:

Redwood Logistics offers excellent benefits, including health, dental, vision, disability, 401(k) and life insurance, and a paid time off policy within a progressive, employee-centric culture.

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