Technical Documentation Writer

Strata Decision Technology, LLC Chicago, IL
As a Technical Documentation Writer at Strata Decision Technology, you will write accurate, engaging, user-friendly documentation that adheres to Strata's style guidelines. You will be responsible for authoring, editing, and maintaining online and print-based documentation, including release notes, guides, and global and context-sensitive help for our users. You'll also participate in content reviews and receive regular feedback on your work and performance. The Technical Documentation Writer reports to the Technical Documentation Manager, and works with other technical writers on a team.

Additional Responsibilities:

* Work in an agile development environment to create the documentation

* Follow established writing standards and guidelines across documentation materials

* Work with product management to create accurate, clear documentation (including interviewing personnel to assess and document feature functionality)

* Collaborate with other writers to document Strata's healthcare finance software

* Help establish team policies and procedures, while conforming to existing styles, policies, and procedures

* Participate in a release process where you'll have assigned tasks to prepare the content for publication, above and beyond your day-to-day tasks

* Coordinate and proofread documentation

* Other duties as assigned

Education and Experience:

* 3+ years of related software-oriented technical writing experience

* Advanced knowledge of MadCap Flare is desired, but not required

* Familiarity with agile development an asset, but not required

* Ability to receive feedback on work as well as professional performance

* Demonstrated ability to work productively in a fast-paced, unstructured environment

* BA/BS degree in Technical Communication or similar degree

* Portfolio of work and/or writing samples

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