Service Excellence Representative, Saturdays 5:30a-2p, St Joseph Hospital, Chicago

Presence Health Chicago, IL
Requisition ID: 53471

Location: Presence St Joseph Chicago

Location Address:

2900 North Lake Shore Drive, Chicago, IL 60657 United States (US)

Daily Hours: 8

Standard Hours: 0

Employment Status: PRN / Registry

Employment Type: Regular

Shift: Weekend

FLSA: N

SUMMARY

The Service Excellence Representative acts as a resource to patients, guests, and vendors visiting the hospital. Monitors, records, and resolves concerns. Receive and document compliments. Maintains a thorough working knowledge of the facility and its clinics, the hours of operation, services, and accurately directs patients and guests for appointments and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Maintains a thorough working knowledge of the facility and its outpatient clinics and other sites, the hours of operation, services, and accurately directs patients and guests for appointments and services.

* Fosters and maintains strong public relations image in dealing with guests, staff and the public. Greets and assists guests, providing information and direction as needed.

* Maintains department records, reports, and files as required. Regularly inspects and monitors the main entrance and surrounding areas. Removes litter and debris or calls Environmental Services for cleanup requests. Ensures the organization and professional appearance of the Guest Relations Desk.

* Assists patients and guests with transportation. Provides public transportation information and calls taxis in a prompt and courteous manner.

* Collects and communicates patient and guest concerns to Lead Service Excellence Representative and Guest Relations Coordinator.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or equivalent required.

Previous experience in a hospital setting preferred.

Computer Skills

Basic computer skills required.

* SK

Business Unit: Presence St Joseph Hsp Chicago

COMPANY OVERVIEW:

EOE of Minorities/Females/Vets/Disability

Nearest Major Market: Chicago

Job Segment: Clinic, Customer Service Representative, Housekeeping, Healthcare, Customer Service